Connie Hall
Phenix City,USA
Summary
Results-driven professional with a proven track record at Litigation Management, Inc., excelling in data management and analytical problem solving. Demonstrated expertise in Microsoft Office applications and a detail-oriented approach, successfully processing over 300 files for audits while ensuring data integrity and confidentiality. Adept at rapid learning and effective planning.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Record Clerk
LITIGATION MANAGEMENT, INC
Remote
01.2024 - 05.2025
- Analyzed large volumes of data with precision and speed.
- Processed incoming mail receipts from requests efficiently.
- Prepared, sorted, and indexed documents for data entry into computer system.
- Scanned legal documents, medical records, employment records, and billing records into database.
- Updated electronic databases with changes and additions to existing records.
- Maintained accurate records by incorporating updated files and information.
- Verified database entries to correct discrepancies and ensure accuracy.
- Ensured data integrity and confidentiality throughout all processes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provider Entry Support
LITIGATION MANAGEMENT, INC
Remote
09.2022 - 01.2024
- Reviewed over 1,000 pages of legal and medical documents to identify record-holding entities.
- Verified provider information through targeted online searches.
- Input client data into spreadsheets and databases for quick access by leadership.
- Identified and flagged key providers relevant to litigation based on project requirements.
- Updated systems accurately for providers needing redirection.
- Collaborated with team members to meet project objectives and deadlines.
Customer Service Agent/Data Entry Clerk
VIRTUAL CALL CENTER PLATFORMS (Omni Interactions, LiveOps, and Arise)
Phenix City, USA
03.2017 - 12.2021
- Serviced high call volumes across retail, income tax, concierge, and cruise line sectors.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Contacted vendors to obtain shipping information promptly.
- Documented and recorded calls accurately in client systems.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Reviewed tenant applications for rental assistance, ensuring adherence to program requirements.
- Updated tenant personal information as needed to maintain accurate records.
- Identified missing or inconsistent documents in applications, facilitating approval processes.
Administrative Assistant
CITY OF AUBURN PUBLIC WORKS DEPARTMENT
Auburn, USA
08.2014 - 03.2021
- Drafted project and landscape service manuals for bid submissions.
- Developed fuel service contracts aligned with awarded bids.
- Performed administrative tasks, including scheduling appointments and creating documentation.
- Entered citizen complaint service requests into work order system promptly.
- Managed processing of invoices, receipts, payroll calculations, and accounting documentation.
- Monitored fuel systems by adjusting prices and generating oversight reports.
- Coordinated vendor accounts to facilitate payment processes and shipment schedules.
- Contributed to budget preparation for departmental financial planning.
Records Clerk Management
PHENIX CITY POLICE DEPARTMENT
Phenix City, USA
01.2001 - 07.2014
- Ensured accurate management of daily data flow in Records & Reports Department.
- Supervised records processing by four clerks during supervisor's leave, handling 150 reports monthly.
- Executed job applicant checks for up to 30 candidates within law enforcement divisions.
- Managed receipt and deposit of $9K in fees associated with various incidents effectively.
- Applied Excel to assess vehicle maintenance costs, contributing to budget planning efforts.
- Recorded vendor invoice information on spreadsheets for streamlined financial management.
- Educated colleagues on software systems used for secure data transfers to state and FBI databases.
Education
MBA - Business Administration
Troy University
Phenix City, ALBachelor of Science - Business Management
University of Phoenix
Columbus, GACoursework - Accounting
Troy University
Phenix City, ALSkills
- Foundational accounting knowledge
- Meticulous approach to tasks
- Data Management
- Quality production management
- Problem analysis and resolution
- Planning effectiveness
- Multichannel communication
- Munis software experience
- Skilled in Microsoft Office tools
- Kronos payroll system experience
- Experience in remote work environments
Timeline
Record Clerk
LITIGATION MANAGEMENT, INC
01.2024 - 05.2025
Provider Entry Support
LITIGATION MANAGEMENT, INC
09.2022 - 01.2024
Customer Service Agent/Data Entry Clerk
VIRTUAL CALL CENTER PLATFORMS (Omni Interactions, LiveOps, and Arise)
03.2017 - 12.2021
Administrative Assistant
CITY OF AUBURN PUBLIC WORKS DEPARTMENT
08.2014 - 03.2021
Records Clerk Management
PHENIX CITY POLICE DEPARTMENT
01.2001 - 07.2014
MBA - Business Administration
Troy University
Bachelor of Science - Business Management
University of Phoenix
Coursework - Accounting
Troy University
Accomplishments
▪ Recognized with a trophy and monetary award for outstanding customer service after promptly addressing a citizen’s property damage complaint, effectively resolving the issue and helping the City avoid potential legal action.
▪ Adept at researching and tracking vendor payments and working with vendors to ensure accurate charges, saving the department in unnecessary/duplicate fees.
▪ Created a six-month vehicle maintenance and gas cost analysis report on 100 police vehicles within 18 hours to protect the police maintenance budget from becoming part of the city-wide cutbacks in 2005.
▪ Successfully processed 300 file folders and 350 warrant folders within 72 hours (with only five minor errors) in preparation for an audit of the Phenix City Record Department files by the Alabama Crime Justice Information Center (ACJIC) (2008).
▪ Loaded incident/offense/arrest reports into State systems to qualify for a grant application for funds to help purchase new equipment for the Patrol Department; department was awarded a $25K grant from the State of Alabama.
Certification
▪ Customer Relationship Management, 2015
▪ Leadership and Management Training Class, 2013
▪ Beginners Level II Microsoft Office Suite 2007, 2010
▪ Certificate in Stress Management, 2010
Professional Development
- Customer Relationship Management, 2015
- Leadership and Management Training Class, 2013
- Beginners Level II Microsoft Office Suite 2007, 2010
- Certificate in Stress Management, 2010
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