Connie Hamel

• Service patients, members, and visitors; maintain general knowledge of current health plan/non-plan policies and coverage following established regional standards & communications
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
• Explain provisions of annual co-payment maximum, coinsurance, and/or patient deductibles to patients.
• Maintained all employee and patient files with up-to-date reports.

(Colorado)

• Moved to California October 15, 2023
• Managed tax drawers, resolved variances, and filed company receipts
• Reviewed files, records, and other documents to obtain information to respond to requests

• Used GPS to determine the fastest route to destinations to save riders money and maximize availability.
• Placed safety as a top priority for rides and followed community guidelines for engaging emergency personnel.
• Accepted and processed fares.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors, and daisy-chaining rides.
• Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
• Monitored traffic patterns and adjusted routes to minimize travel time.

• Responsible for all Medical Assistant schedules and daily operations.
• Handled all concerns and complaints from patients and staff.
• Completed all administrative and financial duties to ensure patient visits were smooth, billed correctly, and processed timely.
• Performs clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.

• Oversaw approximately 50 employees, including housekeepers, floor technicians, and waste management staff
• Managed every housekeeping aspect of all Inpt/Outpt operating rooms, pre/post-recovery rooms, IR, Spine, GI/Endo procedure rooms, and Sterile Processing Department to ensure proper decontamination.

• Responsible for coordinating and supervising daily staffing assignments, providing support, direction, orientation, training, motivation, and counseling to staff.
• Assisted with performance evaluations and disciplinary actions
• Ensured staff complied with hospital requirements and adhered to departmental policies and procedures Pre/Post COVID Pandemic Guidelines.
• Assigned to IT Team Lead which ensured computer updates were processed throughout the Denver Metro area without causing any interruptions to patient flow.
• Completed bi-weekly payroll for 55 - 100 employees on a given week.

• Ensured insurance claims and denials were appealed timely.
• Interpreted insurance explanations of benefits to patients, including to patients who spoke Spanish.
• Utilizing monthly aging account receivable reports, was able to follow up on unpaid claims that had been over 90 days
• Reviewed patient demographic information to guarantee PHI information was followed.

• A government billing representative, responsible for ensuring Quality, Efficiency, and overall customer satisfaction of patient's call.
• Primary contact for Spanish-speaking patients with questions about their bills.