Connie Hamel
Healthcare Professional
San Diego,CA
Summary
Administrative professional with 25+ years of experience, including Patient Access Leadership, and Account Insurance Billing Leadership. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Comprehensive knowledge of EMTALA, HIPAA laws, and CMS Standards and Guidelines. Extensive QA Audits for all medical insurance claims. Expert in all office administration products and protocols. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Assistant Director
HHS
05.2022 - 04.2023
- Oversaw approximately 50 employees including housekeepers, floor technicians, and trash technicians
- Managed all operating rooms, Pre/Post Recovery Areas, IR, Spine & GI/Endo Procedure Rooms, and Sterile Processing Department.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated records and files to maintain document compliance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
Supervisor
UCHealth, Anschutz
10.2018 - 08.2022
- Provide support, direction, orientation, training, motivation, and counseling
- Gave coaching and mentoring to staffing when needed
- Assist with performance evaluations and disciplinary actions, when warranted
- Promote staffing compliance with hospital requirements and departmental policies and procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Achieved results by working with staff to meet established targets
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Devised and implemented processes and procedures to streamline operations
Patient Account Specialist
SCL Healthcare, Corporate, ce
09.2016 - 10.2018
- Responsible for the follow up on insurance claims and denials
- Reading and interpreting insurance explanations of benefits to patients including
- Spanish patients
- Utilized monthly aging account receivable reports to follow up on old unpaid claims aging over 90 days
- Audited all patient accounts to ensure demographic information including insurance information have been verified and updated.
Billing Supervisor
Scripps Healthcare
02.2005 - 01.2016
- Responsible for medical practice management to improve overall quality, efficiency, and customer satisfaction
- Oversee daily operations of all practice functions including staffing, quality, patient and referring provider satisfaction, quality outcomes, & direct supervision of the staffing.
- Work with executive leadership and physician owners to create and foster relationships with local hospitals and referring physicians to incorporate growth and partnerships to foster volume and revenue growth.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Developed and maintained billing procedures to make timely payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Prepared and submitted monthly billing reports to management for financial overview.
Education
Bachelors Of Science - Business Administration in Healthcare
Colorado Technical University
Aurora, CoMedical Assisting
Santa Barbara Business College - Bakersfield
Bakersfield, CA06.1998
Associate of Science - Pyschology, Business Administration
Southwestern College
Chula Vista, CA06.1997
Skills
- Servant Leadership
- Team Building
- Quality Assurance
- Resource Management
- Office Equipment Knowledge
- Budge Control & Analysis
- Payroll
- Business Planning
- Employee Relationships
- Environmental Policy
- Quality Standards
- Business administration
- Financial Management
- Business Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Director
HHS
05.2022 - 04.2023
Supervisor
UCHealth, Anschutz
10.2018 - 08.2022
Patient Account Specialist
SCL Healthcare, Corporate, ce
09.2016 - 10.2018
Billing Supervisor
Scripps Healthcare
02.2005 - 01.2016
Bachelors Of Science - Business Administration in Healthcare
Colorado Technical University
Medical Assisting
Santa Barbara Business College - Bakersfield
Associate of Science - Pyschology, Business Administration
Southwestern College