Connie Hartrum
Lebanon,OR
Summary
Proven track record of executing compliance-driven products and services in professional roles. Known for producing high-quality work with meticulous attention to detail and organization. Skilled in creative problem-solving and going above and beyond to achieve successful outcomes. Specialized in mortgage origination, excelling in underwriting processes, regulatory compliance, financial analysis, client relations, and risk assessment. Recognized for thoroughness, follow-up, and ability to work independently in remote environments. Valued team player who emphasizes collaboration for collective success.
Overview
16
16
years of professional experience
Work History
Mortgage Specialist
Directors Mortgage
03.2025 - Current
- Provide comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborate with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Evaluate pay stubs, credit history, tax information and bank statements for mortgage qualification purposes
- Maintain up-to-date knowledge of industry trends, enabling informed decision-making and accurate advice for clients.
- Communicate with clients, processing teams and other third parties to achieve prompt loan closings.
Mortgage Loan Officer
Oregon State Credit Union
09.2020 - 02.2025
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Real Estate Broker
Town & Country Realty
06.2014 - 08.2020
- Organized and hosted open houses to generate interest and expedite sale of properties.
- Facilitated smooth closings, coordinating with all parties involved to ensure seamless transaction.
- Streamlined buying process, providing detailed guidance to clients and reducing time to close.
- Conducted comprehensive market analyses for clients to ensure competitive pricing, enhancing sale opportunities.
- Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
Membership Administrator III
Cambia Health Solutions
09.2009 - 12.2014
- Achieved the maximum promotion level within minimum time requirements in applicable roles due to high standards in quality production and adherence to guidelines and policies
- Streamlined membership application processes, resulting in improved efficiency and increased member satisfaction.
- Maintained a detailed understanding of industry developments, ensuring relevance of offered programs and services.
- Provided exceptional member support by promptly addressing inquiries, concerns, or feedback received via email or phone calls.
- Consolidated internal processes and improved communication channels between departments, leading to a more cohesive membership administration experience.
Education
Certificate of Completion - Real Estate
Linn Benton Community College
Albany06.2014
General Bookkeeping Certificate of Completion -
Elliott Bookkeeping School
Beaverton, OR08.2008
Certificate of Completion - Mortgage Origination
Knowledge Coop
Portland, OR09.2020
High School Diploma -
Boulder City High School
Boulder City, NV01.1991
Skills
- High level of organizational skills and independent judgment
- Strong written and verbal communication skills
- Strong time management
- Client needs analysis
- Residential mortgage lending regulations
- Credit analysis
- Closing coordination
- Document analysis
- Income verification
- Data interpretation
- Underwriting process expertise
Timeline
Mortgage Specialist
Directors Mortgage
03.2025 - Current
Mortgage Loan Officer
Oregon State Credit Union
09.2020 - 02.2025
Real Estate Broker
Town & Country Realty
06.2014 - 08.2020
Membership Administrator III
Cambia Health Solutions
09.2009 - 12.2014
Certificate of Completion - Real Estate
Linn Benton Community College
General Bookkeeping Certificate of Completion -
Elliott Bookkeeping School
Certificate of Completion - Mortgage Origination
Knowledge Coop
High School Diploma -
Boulder City High School
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