Connie Hernandez
Perris,CA
Summary
Committed and results-oriented Billing Specialist willing to go above and beyond to contribute to team objectives. Highly skilled in billing with aptitude for following customer billing procedures and cultivating satisfaction. Detail-oriented with a strong understanding of bookkeeping principals and customer service.
Overview
13
13
years of professional experience
Work History
Billing Specialist
TruTeam of California
04.2022 - Current
- Responsible for AIA billing for 6 Southern California divisions.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reviewed vendor documentation to comply with payment guidelines.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Completed billing audits in identified timeframes to report and investigate findings.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
Billing Specialist
County of San Diego IHSS
12.2018 - 02.2022
- Investigated and resolved issues to maintain billing accuracy
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Implemented new policies related to billing processes when required
- Processed and sent invoices, adjustments, and credit memos to customers in a timely manner.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
Accounts Receivables
Alpha & Omega Financial Management
07.2011 - 12.2018
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
AS in Accounting -
Southern New Hampshire University
Manchester, NH06.2018
Skills
- AIA Billing
- Account Reconciliation
- Budget Planning
- Billing Dispute Resolution
- Invoicing Proficiency
- Billing Systems and Software
- Month-End Closing Procedures
- Attention to Detail
- Critical Thinking
- Teamwork Abilities
- Accounting Support
References
Available upon request
Timeline
Billing Specialist
TruTeam of California
04.2022 - Current
Billing Specialist
County of San Diego IHSS
12.2018 - 02.2022
Accounts Receivables
Alpha & Omega Financial Management
07.2011 - 12.2018
AS in Accounting -
Southern New Hampshire University
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