Connie Hird
St Petersburg,FL
Summary
Respected, goal-focused Mutual Funds Specialist with expertise in all facets of fund processing, policy implementation, and account management. Skilled in overseeing dynamic teams to ensure that customers and financial advisors receive prompt and accurate service. Strong record of success spearheading impactful research and swiftly resolving problems in advance of broader corporate goals. Technical proficiency in MS Office and OneNote.
Overview
35
35
years of professional experience
Work History
Senior Associate
FRANKLIN TEMPLETON
St. Petersburg, FL
01.2006 - 01.2016
- Delivered timely solutions and information to Broker Dealer back office, financial advisors, and internal customers with concerns over fund account transactions, general fund policy/procedure information, and reclaim notifications.
- Pioneered in-depth research on incoming/outgoing wires to best advise Treasury Accounting and Corporate Accounting on fund reconciliation.
- Effectively processed all weekly/quarterly 12b-1 commissions, NSCC file transfers, and audit requests for annual commissions total payment to Broker Dealer accountants.
- Held responsibility for the preparation and delivery of both the weekly and quarterly commissions grand total payment to Corporate Accounting.
- Maintained strict oversight of the shareholders’ Letter of Intent and executed 60-day expiration notifications to Shareholder, Financial Advisor, and Broker Dealer as necessary.
- Improved accuracy of fund payments by implementing Excel, INVESTAR System, and Mobius Report to calculate and validate quarterly 12b-1 fees.
Specialist/Assistant Supervisor
FRANKLIN TEMPLETON
St. Petersburg, FL
01.1981 - 01.2006
- Oversaw cross-functional team of professionals in all aspects of daily operations ensuring workflow optimization and professional development.
- Keenly assessed challenging system complications related to trades and transfers and reviewed/authorized legal transfer requests.
- Evaluated the performance of employees, determined appropriate monthly bonus nominations, and issued monthly reports.
- Managed versatile aspects of new and existing accounts including updating Fund/SERV trades and resolving problems for back offices and internal customers.
- Enhanced implementation of processing procedures for trades and networking reports in addition to department specific procedures.
Education
Bachelor of Science - Business Management
University of Phoenix
Clearwater, FLAssociates of Arts - Business Management
St Petersburg College
St Petersburg, FLNo Degree - Accounting Technology Operation
St Petersburg College
St Petersburg06-2020
Skills
- Leadership & Team Building
- Process Improvement
- Problem Resolution
- Account Management
- Analytical Acumen
- Workflow Optimization
- Customer Satisfaction
- Business Development
- Strong Communications
- Performance Evaluation
- Securities and Financial Services
- Interpersonal Skills
Timeline
Senior Associate
FRANKLIN TEMPLETON
01.2006 - 01.2016
Specialist/Assistant Supervisor
FRANKLIN TEMPLETON
01.1981 - 01.2006
Associates of Arts - Business Management
St Petersburg College
Bachelor of Science - Business Management
University of Phoenix
No Degree - Accounting Technology Operation
St Petersburg College