Connie Hortage
Hull,GA
Summary
Experienced customer service bringing 40 plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
PUBLIC UTILITIES / WATER BUSINESS OFFICE
11.2001 - 02.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
TRUST & INVESTMENT SPECALIST 2
SUNTRUST BANK NE GA
05.1997 - 10.2001
- LAE(local area expert) for Athens Trust Department; went to Atlanta 4 month for training for computer conversion; training coworkers
- responsible for providing operational support in the area of T&IS accounting including such activities as account reconcilement, daily balancing, posting and production of daily reports.
- data entry- receiving and delivery of securities; account set-up & transfer of stocks and bonds plus redemption; purchase and sales for administrative officers.
- data entry of checks to be issued; ex: customers bills, fiduciary and individual income tax returns etc; apply mortgage, rents & dividends to trust accounts
- filing insurance claims; preparing agenda and ;type minutes for trust committee meetings etc.
Lube Operator/warehouse Operater
WESTCLOX
03.1977 - 03.1997
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
No Degree - Administrative Assistance And Secretarial Science
ATHENS TECHNICAL SCHOOL
ATHENS, GA03.1989
GED -
JEFFERSON HIGH SCHOOL
JEFFERSON , GA1988
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Certification
Supervisory training program - May 2007
Supervisory certification program -SEPTEMBER 2010
advanced supervisory training - JUNE 2012
Secretary/clerk for church 15yrs
I'm responsible to pay all church bills, monitor bank accounts, record all the church business meetings,
church programs, record keeping call vendors when needed etc
Timeline
Customer Service Supervisor
PUBLIC UTILITIES / WATER BUSINESS OFFICE
11.2001 - 02.2024
TRUST & INVESTMENT SPECALIST 2
SUNTRUST BANK NE GA
05.1997 - 10.2001
Lube Operator/warehouse Operater
WESTCLOX
03.1977 - 03.1997
No Degree - Administrative Assistance And Secretarial Science
ATHENS TECHNICAL SCHOOL
GED -
JEFFERSON HIGH SCHOOL
Supervisory training program - May 2007
Supervisory certification program -SEPTEMBER 2010
advanced supervisory training - JUNE 2012
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