Connie Jackson
Commerce City,CO
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Sharp dispatch with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Dispatcher/Reservationist
Denver 24/7 Limo
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20-50 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
Dispatcher
Hermes Worldwide
11.2014 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20-50 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Dispatcher\Group Coordinator
Presidential Worldwide Transportation
02.2003 - 11.2014
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20-50 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Education
General Education
Westwood High School
Mesa, AZ05.1987
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Routing orders
- Closing tickets
- Verifying coverage
- Customer Service
- Decision-Making
- Critical Thinking
- Microsoft Office
- Route Planning and Adjustment
- Dispatch Recordkeeping
- Communication Management
- Mentoring and Coaching
- Regulatory Compliance
- Team Work Scheduling
- Speech Clarity
Timeline
Dispatcher/Reservationist
Denver 24/7 Limo
02.2023 - Current
Dispatcher
Hermes Worldwide
11.2014 - 03.2020
Dispatcher\Group Coordinator
Presidential Worldwide Transportation
02.2003 - 11.2014
General Education
Westwood High School
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