Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Jackson

Memphis,TN

Summary

Dedicated childcare provider with experience at Kings and Queens Daycare, skilled in fostering positive relationships with children and parents. Demonstrated patience and empathy while implementing engaging educational activities. Proficient in CPR and maintaining a safe environment, effectively mentoring staff to uphold high care standards. Committed to promoting children's social and emotional development.

Friendly and nurturing, with natural ability to create safe and engaging environment for children. Understanding child development and effective communication with children and parents. Committed to fostering positive impact on each child's growth and well-being.

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Qualified [Desired Position] with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

29
29
years of professional experience

Work History

Customer Support Specialist

TurboTax
03.2023 - 10.2025
  • Prepared and reviewed individual and business tax returns for accuracy and compliance with regulations.
  • Analyzed financial documents to identify potential deductions and credits, maximizing client savings.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
  • Prepared US, multistate, and international tax returns for business clients.

Machine Operator

Rivianna Foods
03.2020 - 10.2022
  • Operated production machinery, ensuring adherence to safety protocols and quality standards.
  • Monitored equipment performance, identifying issues and facilitating timely maintenance requests.
  • Collaborated with team members to streamline workflows and enhance operational efficiency.
  • Trained new operators on machine functions, safety procedures, and quality control measures.

Childcare Provider

Kings and Queens Daycare
02.1997 - 06.2000
  • Supervised daily activities to ensure safety and well-being of children.
  • Developed and implemented engaging educational activities tailored to children's developmental stages.
  • Fostered positive relationships with parents through regular communication and updates on child progress.
  • Mentored new staff in childcare practices, promoting consistency in care and education standards.
  • Maintained accurate records of attendance, incidents, and health information for each child.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Resolved conflicts among children effectively, promoting social skills and emotional intelligence through guidance.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Education

High School Diploma -

Mitchell High SChool
658 West Mitchell Road Memphis,TN. 38109

Skills

  • Patience and empathy
  • Child supervision
  • CPR training
  • Childcare
  • Problem-solving
  • Customer relationship management (CRM)
  • CRM software
  • Help desk support
  • Remote support tools
  • Incoming call management
  • Troubleshooting network issues
  • Auditing service requests

Timeline

Customer Support Specialist

TurboTax
03.2023 - 10.2025

Machine Operator

Rivianna Foods
03.2020 - 10.2022

Childcare Provider

Kings and Queens Daycare
02.1997 - 06.2000

High School Diploma -

Mitchell High SChool
Connie Jackson