Connie Jenkins
Matthews
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4.5 years of relevant work experience to your team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Office Supervisor position. Ready to help team achieve company goals. Dependable Business Office Supervisor serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Patient Service Specialist
Atrium Health/Carolina Rehabilitation
07.2019 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used [Software] to schedule appointments.
- Investigated insurance claims denials and appeals.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Team Lead
European Wax Center
09.2016 - 07.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 6 engaged in front desk and computer development.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Data Manger/Bookkeeper
Union County Public Schools
08.1997 - 07.2016
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Worked with the principal managing the school budget
- Kept up with employee time cards
- Ordered Supplies
- Did daily deposits
- Ran reports for Teachers and principal
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Handled school report card system PowerSchool
- Front desk customer with students and parents
- Teacher Assistant
- Bus Driver
- Set up lunch for staff
Owner
Carolina Snack Service
03.1990 - 08.2001
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Certification in Medical Administrative Assistant - Medical
SPCC
Matthews, NC06.2019
Certification in Early Childhood - Teaching
CPCC
Charlotte06.1997
Skills
- Medical Billing
- Payment Collection
- Office Administration
- Document Filing
- Demographics Information
- Reminder Calls
- Insurance Information Collection
- Patient Registration
- Patient Greeting
- Medical Insurance
- Call Transfers
- Multi-Line Telephone Systems
- Patient Intakes
- Appointment Confirmation
- Outbound Calling
- Benefits Explanations
- HIPAA Compliance
- Appointment Scheduling
- Medical Services Administration
- Insurance Form Processing
- Customer Service
- Insurance Verification
- Patient Account Reviews
- Verifying Eligibility
- Punctual and Hardworking
- Clerical and Filing Support
- Clinical Messaging
- Comfort with Technology and Databases
- Reliability and Dedication
- Clinic Administration
- Registration Requirements
Additional Information
I have taken it upon myself to take multiple leadership classes, diversity classes, and many that classes that could make me a better leader that were offered through Atrium Health.
Timeline
Patient Service Specialist
Atrium Health/Carolina Rehabilitation
07.2019 - Current
Team Lead
European Wax Center
09.2016 - 07.2019
Data Manger/Bookkeeper
Union County Public Schools
08.1997 - 07.2016
Owner
Carolina Snack Service
03.1990 - 08.2001
Certification in Medical Administrative Assistant - Medical
SPCC
Certification in Early Childhood - Teaching
CPCC
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