Summary
Overview
Work History
Education
Skills
Certification
Previous Work History
Timeline
Generic

Connie Johnson

Dallas,TX

Summary

Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering 8 years of industry expertise.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Laboratory Technologist

Cross Country Healthcare
06.2016 - Current
  • Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
  • Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
  • Reduced sample contamination risks by adhering to strict protocols in preparation and handling of specimens.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Processed patient specimens according to priority and documented results.
  • Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
  • Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
  • Ensured compliance with regulatory standards, participating in regular audits and maintaining up-to-date documentation.
  • Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
  • Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
  • Enhanced interdepartmental collaboration by actively participating in hospital-wide committees focused on patient care improvement initiatives.
  • Streamlined communication among colleagues by developing clear reporting templates for test results.
  • Kept laboratory in compliance with applicable guidelines and laws.

Customer Service Manager

Elite Customer Service
02.2005 - 01.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team 100 of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company wide.
  • Researched and corrected customer concerns to promote company loyalty.

Education

BACHELOR OF SCIENCE (IN PROGRESS) -

Austin Peay State University (online)

MEDICAL LABORATORY SCIENCE -

Marion Technical College, Ocala FL

General Education -

North Marion Diploma Ocala, Florida

Skills

  • Attention to Detail
  • Analytical Thinking
  • Decision Making
  • Collaboration
  • Communication
  • Critical Thinking
  • Coagulation
  • Venipuncture
  • Multitasking
  • Time Management
  • Leadership
  • Adaptability
  • Problem-Solving
  • Customer Service
  • Specimen Collection
  • Quality Control Management
  • Hematology analysis
  • Result Reporting
  • Laboratory Equipment Maintenance
  • Training and mentoring
  • Adaptable to change
  • Clinical Microscopy
  • Microbiology Techniques
  • Laboratory safety protocols
  • Quality Assurance Controls
  • Molecular diagnostics
  • Medical terminology knowledge
  • Clinical Laboratory Testing
  • Lean Six Sigma Principles
  • Quality Control Procedures
  • Equipment Calibration
  • Cytology Processing
  • Coagulation Studies

Certification

  • Medical Lab Tech AMT Certified
  • Cyber Security Professional Certificate
  • Arise Virtual - Customer Service Skills Training Certified
  • Marion Technical College Medical Billing and Coding Diploma Certified

Previous Work History

  • MEDICAL LABORTAORY TECH, Shands at University of Florida, Gainesville, FL, 05/2023, 04/2024
  • MEDICAL LABORTAORY TECH, Bayfront Medical- Travel Assignment, St. Petersburg, FL, 03/2022, 04/2023
  • MEDICAL LABORTAORY TECH, Tift Regional- Travel Assignment, Tifton, GA, 01/2021, 01/2022
  • MEDICAL LABORTAORY TECH, University of South Carolina- Travel Assignment, Columbia, SC, 06/2020, 01/2021
  • MEDICAL LABORTAORY TECH, Tallahassee Memorial hospital- Travel Assignment, Tallahassee, FL, 10/2019, 05/2020
  • MEDICAL LABORTAORY TECH, Shands at University of Florida- Travel Assignment, Gainesville, FL, 02/2019, 08/2019
  • MEDICAL LABORTAORY TECH, Tallahassee Memorial Hospital-Travel Assignment, Tallahassee, FL, 09/2018, 01/2019
  • MEDICAL LABORTAORY TECH, Shands at University of Florida- Travel Assignment, Gainesville, FL, 09/2017, 09/2018
  • MEDICAL LABORTAORY TECH, University of Vermont Medical Center- Travel Assignment, Burlington, VT, 06/2017, 09/2017
  • MEDICAL LABORTAORY TECH, Highlands Regional Medical, Sebring, FL, 12/2016, 06/2017

Timeline

Medical Laboratory Technologist

Cross Country Healthcare
06.2016 - Current

Customer Service Manager

Elite Customer Service
02.2005 - 01.2015

BACHELOR OF SCIENCE (IN PROGRESS) -

Austin Peay State University (online)

MEDICAL LABORATORY SCIENCE -

Marion Technical College, Ocala FL

General Education -

North Marion Diploma Ocala, Florida

Similar Profiles

CREATE PROFILE
Connie Johnson