Connie Johnson
Charlotte,NC
Summary
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Store Manager
Toys and Sweet
Charlotte,NC
12.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Led initiatives to improve store layout, enhancing customer experience and increasing foot traffic.
- Managed vendor relationships, negotiating contracts to secure favorable terms for the store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Sales Associate
Burlington
1566 Charlotte
09.2025 - Current
- Cultivated strong customer relationships to enhance brand loyalty and drive repeat business.
- Executed effective sales strategies to achieve daily targets and maximize revenue opportunities.
- Maintained product knowledge to provide accurate information and assist customers in purchasing decisions.
- Trained new staff on sales techniques, product offerings, and customer service protocols.
- Developed promotional displays that attracted customers and boosted seasonal sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Supervisor
Burlington Stores
Charlotte, NC
08.2024 - Current
- Oversaw daily operations of a high-volume retail store, ensuring merchandise was flowed and set to brand
- Supervised daily operations to ensure compliance with company policies and procedures.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy. Ensuring MOS batches was completed consistently
- Led training sessions for new employees, fostering a culture of teamwork and accountability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Supervisor of Distribution Operations
Adidas DTC
Wilkes-Barre, PA
08.2019 - 03.2024
- Supervised daily distribution operations to ensure timely and accurate deliveries.
- Developed and implemented process improvements to enhance operational efficiency.
- Coordinated logistics activities, optimizing routes for cost-effective transportation solutions.
- Led safety initiatives, promoting a culture of compliance and risk reduction within the team.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance service levels.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
CEO/Owner
Stage 3 Boutique
Richmond, VA
05.2014 - 01.2019
- Developed and implemented operational strategies to optimize resource allocation and efficiency.
- Spearheaded strategic initiatives to enhance brand visibility and market share.
- Analyzed market trends to inform product development and competitive positioning strategies.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
Logistics Manager
Target
Hampton, VA
08.2002 - 07.2014
- Logistic Key Carrier I was responsible For Scheduling; Productivity in Sales floor stocking; Flow Team Manager; meeting payroll; Safety Procedures; Requisition; unload an load process; critical thinking;
- Optimized supply chain processes to enhance efficiency and reduce operational costs.
- Implemented inventory management systems to streamline stock tracking and replenishment.
- Oversaw transportation logistics, ensuring timely delivery of goods across multiple channels.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
Front End Manager key carrier
Forman Mills
East Orange, NJ
05.1995 - 08.2002
- Front End Manager Key Carrier open an close store; Manage Cashiers an Sale Floor; scheduling ; Planning Daily Tasks; Safety Procedures ; Reaching Store Goals :
- Oversaw daily front-end operations, ensuring optimal customer experience and service efficiency.
- Trained and mentored staff on best practices for cash handling and customer interactions.
- Implemented strategies to enhance checkout processes, reducing wait times significantly.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Developed promotional displays in collaboration with merchandising teams to boost sales.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Education
Associate's degree - undefined
High School Diploma - High school or equivalent
Barringer High School
Newark, NJ06.1986
Skills
Strategic Planning (10 years)
Supervising experience (10 years
Shipping & Receiving Management
Data entry (10 years
Guest services management
Project Management/ Planogram
Computer skills
Logistics Management (10 years
Leadership Experience (20 years
Warehouse Supervisor Experience
Analysis skills
Communication skills / Critical Thinker
Team management ( 20years)
Sales strategy
Conflict resolution
Visual merchandising
Process improvement initiative
Safety compliance standards
Logistics coordination
Customer relationship management
Operational efficiency
Certification
- Driver's License
- Forklift Certification
Languages
English
Awards
Team Leader Hero Month, August 2002, Awarded Team Leader of the month 8 times. Ribbon Cutter For East Hanover T1491 Target Grand Opening
Timeline
Store Manager
Toys and Sweet
12.2025 - Current
Sales Associate
Burlington
09.2025 - Current
Supervisor
Burlington Stores
08.2024 - Current
Supervisor of Distribution Operations
Adidas DTC
08.2019 - 03.2024
CEO/Owner
Stage 3 Boutique
05.2014 - 01.2019
Logistics Manager
Target
08.2002 - 07.2014
Front End Manager key carrier
Forman Mills
05.1995 - 08.2002
Associate's degree - undefined
High School Diploma - High school or equivalent
Barringer High School