Connie Keeton
Washington D.C,MD
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
McKnight Pediatrics
01.2022 - Current
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Contractor's Apprentice
Captain Handyman
01.2011 - Current
- Remove and replace kitchen appliances (dishwashers,garbage disposal,etc)
- Install new outlets light fixtures windows doors
- Install and replace toilets , showers and sinks
- Able to mitigate complex plumbing issue(snaking drains, clearing clogs, etc )
- Install dry wall,tiles,flooring and carpet
- Build/ install decks, patios, yards , etc
- Install kitchen backsplash, counters, islands, sinks, etc
- Clean up area after construction project
- Install lighting throughout household
- Able to read blueprints and schematics
- Able to mitigate complex electrical issues( blown fuses, cable shortages, etc)
- Able to conduct home inspection.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Ordered and purchased building materials for site construction.
- Supervised apprentices and helpers, offering feedback and boosting skills.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Coordinated with other craft employees to maximize project efficiency.
- Corrected improper drainage and ventilation problems.
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Smoothed and sanded surfaces to remove ridges, caulking and glue, using Sanders and adhesive tools.
- Leveled forms to hold concrete to desired pitch and depth for structures and foundations.
Kennel Assistant
Best Friend Pet Care
01.2015 - 01.2018
- Clean the holding, staying and receiving areas for canine and feline clientele
- Conduct opening procedures and closing operations of store location
- Receive, station, store and inventory materials and merchandise items from kennels
- Receive ,station, store and inventory equipment be stored in kennels
- Provide a consistent exercise regimen for feline and canine clientele
- Conduct a recreational and socializing program for feline and canine clientele.
- Educated clients and answered questions regarding dietary products, medications and supplies.
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Assisted with routine maintenance tasks such as painting, repairing fences, and updating equipment to maintain a safe and attractive facility.
Veterinary Assistant
Nebel Street Animal Hospital
01.2015 - 01.2016
- Trained in basic First Aid
- Ensure that pet holding area was clean and sanitized
- Ensure that medical equipment was cleaned and sanitized for use
- Present as a calm and supportive role for the customers and the pets
- Assist primary Veterinarian with placing Intravenous needle (IV)
- Assist the primary Veterinarian with the Euthanasia process.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collected and processed samples for laboratory testing.
- Assisted with adoption process and post-adoption follow-up, providing support and addressing any arising issues.
- Prepared and administered diets and feedings according to instructions.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Educated clients on post-surgical care and nutrition.
- Prepared animals for surgical procedures.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Teacher's Assistant
Katherine Thomas School
01.2012 - 01.2013
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Taught courses under guidance of senior instructors.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Handed out classroom materials, like pencils, paper, and crayons.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Sales Associate
Party City
01.2012 - 01.2012
- Receive, station, store and inventory materials and merchandise and prepare for sale
- Welcoming customers into store location and providing a calm and inviting ambiance
- Be knowledgeable on products and merchandise and be able assist customers with tending to their personal shopping needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Supply Stocker
Shady Grove Rehabilitation Center
01.2012 - 01.2012
- Receive , inventory and store adult supplies and equipment
- Ensure supplies and equipment are in proper condition
- Restock faculty restrooms with hygiene products
- Restock facility with adult supplies and hygiene items.
- Developed plan-o-grams and layouts that maximized sales.
- Recommended efficiencies for improvement of transportation system operations.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
- Increased supply stocking efficiency by implementing a streamlined inventory management system.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Loaded and unloaded delivery trucks using hand trucks, pallet jacks, and forklifts, minimizing potential product damage during transport.
Education
High School Diploma -
Roosevelt High School
Coursework in Veterinary Medicine -
Montgomery College
Skills
- Recruiting
- Remote Conferencing
- Multi-Line Phone Systems
- Mail distribution
- Relationship Building
- Performance Improvement
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Mail handling
- Administrative Support
- Computer Skills
- Adaptability
- Records Management Systems
- Supply Inventory Control
- Report Writing
- Coordination
- Internet Research
- Spreadsheets
- Word Processing
- Microsoft Outlook
- File Organization
- Fast Learner
- Office Management
- Invoice Processing
Certification
- Certificate of Animal Care, Katherine Thomas School
- Workforce development and Continuing Education, Montgomery College
Timeline
Administrative Assistant
McKnight Pediatrics
01.2022 - Current
Kennel Assistant
Best Friend Pet Care
01.2015 - 01.2018
Veterinary Assistant
Nebel Street Animal Hospital
01.2015 - 01.2016
Teacher's Assistant
Katherine Thomas School
01.2012 - 01.2013
Sales Associate
Party City
01.2012 - 01.2012
Supply Stocker
Shady Grove Rehabilitation Center
01.2012 - 01.2012
Contractor's Apprentice
Captain Handyman
01.2011 - Current
High School Diploma -
Roosevelt High School
Coursework in Veterinary Medicine -
Montgomery College
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