Connie Kelch
Fuquay-Varina,NC
Summary
Versatile Senior Manager specializing in Human Resources/Talent Acquisition and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
16
16
years of professional experience
Work History
Senior Manager, Talent Acquisition
Swissport International Ltd.
11.2022 - Current
- Provide continuity and day-to-day support to the Corporate TA team for successful delivery regarding TA best practices, policy interpretation, policies, and appropriate workplace conduct
- Lead and motivate high performance Corporate Talent Acquisition team by mentorship and development
- Responsible for the day-to-day delegation of requisitions and helps talent acquisition team members overcome obstacles and optimally service assigned station requisitions
- Conducts/leads reoccurring meetings with respective teams
- Vendor Management - contract negotiation, budget monitoring, forecasting with third-party vendors to effectively advertise Swissport in markets served
- Develops and enhances TA policies and processes that support business objectives and comply with legal requirements
- Maintains in-depth knowledge, keeps abreast of industry trends, and ensures consistent application of all Swissport policies and procedures
- Coordinates with other HR teams as needed for planning, design, and development of new processes
- Participates on committees and special projects and seeks additional responsibilities as applicable
- Direct and ensure compliance with state employment law, federal employment law, and local regulations
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Identified cost improvement changes and cost savings plans to increase company savings.
Regional Manager, Talent Acquisition
Swissport International Ltd.
10.2021 - 11.2022
- Provide day-to-day support and counsel to key stakeholder and managers regarding Talent Acquisition best practices
- Analyze trends and metrics for assigned region to develop strategy to drive results
- In partnership with the Director, Talent Acquisition, this role focuses on the growth and development of talent acquisition team members
- Responsible for the day-to-day delegation of requisitions and helps talent acquisition team members overcome obstacles and optimally service assigned station requisitions
- Collaborate with business leaders to deliver strategic support of business growth through workforce planning, position profiling, sourcing strategies, and consulting on selection & fit
- Ongoing identification and benchmarking of improvement opportunities for the talent acquisition process to align to business strategy and priorities
- Execute full-cycle recruitment process within a broad and complex portfolio by partnering with stakeholders across the organization
- Leverage talent acquisition performance metrics to set and achieve goals, hold self and team accountable, improve effectiveness, and drive strategic planning
- Forecasts, develops, and executes comprehensive sourcing plans to create candidate pipeline consistent with business trends, reduce time to fill and improve candidate quality
- Understand market trends and employment conditions for assigned territory
- Excellent written and oral communications skills with varied audiences.
Talent Acquisition Business Partner
Dollar Tree Corporation, Inc.
05.2019 - 10.2021
- Responsible for full cycle recruiting efforts for VPs, Regional Directors, District Managers and Store Managers for both Dollar Tree and Family Dollar Stores
- Partner with all levels of leadership from District Manager to VP
- Provide post-interview debrief/feedback to Hiring Managers and candidates
- Source for passive and immediate candidate needs for all positions through various platforms
- Develop pipeline to support passive recruiting efforts - succession planning
- Weekly Business Review reporting to summarize the weekly activities and status of candidates/requisitions
- Led project teams to implement various process improvement initiatives
- Supported ATS migration for entire organization.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
Licensing and Compliance Specialist
Dollar Tree Corporation, Inc.
05.2016 - 05.2019
- Responsible for managing appropriate licensure for Family Dollar and Dollar tree stores throughout the United States
- Developed work management plan for department to include both banners during the acquisition/merger with Family Dollar Stores
- Trained all new associates, developed best practices
- Maintained proper records relating to jurisdiction compliance
- Maintained current and proper knowledge of licensing practices
- Issue resolution/problem-solving relating to licensing and license renewals.
Human Resources Generalist
Reliance Staffing & Recruiting (People Ready)
07.2014 - 05.2016
- Full cycle HR responsibilities: recruitment process, employee relations, regulatory compliance, training and development, performance management, organizational development
- Meet with clients/vendors/hiring managers to discuss employment requirements
- Forecast quarterly and annual hiring needs - clientele included, but not limited to: Target, QVC, Cost Plus World Market
- Talent Acquisition/Recruiting - utilizing various job boards, social platforms, professional networks
- Prepare for and execution of hiring events, job board management, etc
- Assess candidate information and ensure proper entry into ATS
- Design job descriptions and interview questions relative to each position
- Responsible for background screening, I-9 and employment verification, on-boarding for all employees
- Managed, organized, and updated files, records, correspondence, and reports - Perform HR office services such as: record management, tax reporting, payroll reports, etc
- First POC for employees to assist with HR related issues
- Handle discreet information related to employee relations and sensitive matters
- Payroll, garnishments, unemployment claims, Worker's Compensation claims, A/R, A/P, report preparation, etc.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Retirement Plan specialist, Team Manager, Corporate Trainer
Capital Group Companies
10.2007 - 02.2013
- Oversaw team to ensure accurate and compliant completion of client and account activities
- Managed strategic business support for the department
- Partnered with Senior Management, Directors, and Vice Presidents to develop best practices, process improvement, associate development, etc
- Built, directed and support team efforts
- Managed associate performance and development through coaching to ensure goals and objectives were met
- Ensured highest level of services were efficiently delivered by the team
- Provided high level guidance and resolutions on escalated issues
- Provided client support to shareholders and financial advisors throughout the country
- Processed buys/sells/trades within mutual fund accounts
- Established new accounts and provided information on all mutual fund accounts and options
- Expert knowledge in Retirement Plans: 401K, IRA, 403b, MPP/PSRP, etc
- Internships held in Human Resources Department, Corporate Investing Department, Team Lead and Training/Development.
Education
Bachelors in Business Administration -
Robert Morris College
Skills
- Strategic Planning
- Data Analytics
- Talent Development
- Budget Oversight
- Market Analysis
- Reporting Management
- Regulatory Compliance
- Organizational Development
- Customer Relationship Management
- Corporate Communications
- Budgeting and Forecasting
- Cross-functional Team Coordination
- Human Resources Management
Partnership Development
- Training and Development
- Change Management
- Process Improvement
- Performance Management
- Staff Management
- Budget Management
- Hiring and Training
- Task Delegation
- Staff Development
- Onboarding and Orientation
- Team Development
- MS Office
- ATS: Taleo, Brassring, iCIMS, COATS, PeopleSoft
- HRIS: Workday, Lawson, ADP
References
References available upon request
Timeline
Senior Manager, Talent Acquisition
Swissport International Ltd.
11.2022 - Current
Regional Manager, Talent Acquisition
Swissport International Ltd.
10.2021 - 11.2022
Talent Acquisition Business Partner
Dollar Tree Corporation, Inc.
05.2019 - 10.2021
Licensing and Compliance Specialist
Dollar Tree Corporation, Inc.
05.2016 - 05.2019
Human Resources Generalist
Reliance Staffing & Recruiting (People Ready)
07.2014 - 05.2016
Retirement Plan specialist, Team Manager, Corporate Trainer
Capital Group Companies
10.2007 - 02.2013
Bachelors in Business Administration -
Robert Morris College
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