Connie Knox
Data Entry, Customer Service
Russellville,Mo
Summary
Dynamic and results-oriented professional with extensive experience in customer service and claims management, notably with Maximus. Excelled in high-stress situations, demonstrating empathy and a proactive mindset. Skilled in eligibility determination and adept at fostering positive outcomes and enhancing customer loyalty. Strong communicator, proficient in both team collaboration and independent problem-solving.
Overview
45
45
years of professional experience
Work History
Claims Program Specialist
Mo Department of Labor and Industrial Resources
09.2021 - 03.2025
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Assisted claimants with filling out unemployment claims.
- Resolved issues claimants were having with their claims.
- Enter data provided by claimant, employers and required program information
- Did research to determine if claimant was eligible for benefits.
Customer Service Representative
Maximus
06.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Head Housekeeper
Comfort Suites Hotel
06.2019 - 08.2019
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Optimized scheduling processes for efficient staff deployment during busy times, avoiding overstaffing or understaffing issues.
- Oversaw laundry operations to ensure timely delivery of clean linens for the entire hotel property.
- Facilitated open lines of communication between departments for better overall hotel operations coordination.
Customer Service Representative
The Results Company
10.2015 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sergeant
Securitas Security Services USA
06.2012 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sergeant
Securitas Security Services USA
10.2001 - 05.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
GED -
Mid-Buchanan R-V
Faucett, MOPsychology/Criminal Justice
Missouri Western State University
Saint Joseph, MOSkills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
- Report preparation
- Proactive mindset
- Eligibility determination
- Standard operating procedures
- Data Entry
Timeline
Claims Program Specialist
Mo Department of Labor and Industrial Resources
09.2021 - 03.2025
Customer Service Representative
Maximus
06.2019 - 08.2020
Assistant Head Housekeeper
Comfort Suites Hotel
06.2019 - 08.2019
Customer Service Representative
The Results Company
10.2015 - 05.2019
Sergeant
Securitas Security Services USA
06.2012 - 05.2015
Sergeant
Securitas Security Services USA
10.2001 - 05.2012
GED -
Mid-Buchanan R-V
Psychology/Criminal Justice
Missouri Western State University
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