Connie Kryzer
Pepin
Summary
Dynamic healthcare professional with extensive experience at Emplify Health, excelling in revenue cycle management and utilization review. Proven track record in enhancing operational efficiency and team performance through effective leadership and staff development. Skilled in compliance and revenue management, fostering a collaborative environment that drives continuous improvement and employee engagement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager, Revenue Cycle, Privacy Officer, UM
Emplify Health, Wabasha Hospital
05.2002 - Current
- Assisted in managing daily operations and workflow efficiency.
- Supported team in implementing process improvements for enhanced productivity.
- Learned industry best practices and safety protocols to ensure compliance.
- Collaborated with team members to streamline communication and task coordination.
- Engaged in training sessions to develop skills relevant to role responsibilities.
- Maintained organized documentation to ensure smooth operational processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Release of medical information.
- Worked up privacy cases.
- Utilization management functions, clinical reviews.
- Reviewing claim denials and writing supporting appeals.
Utilization Review Specialist, Inpatient Coder
Allina Health Mercy Hospital
09.1997 - 05.2002
- Conducted comprehensive utilization reviews to ensure compliance with healthcare regulations and policies.
- Collaborated with healthcare providers to assess patient needs and determine appropriate care levels.
- Developed and implemented strategies to enhance review processes, improving efficiency and accuracy.
- Provided training and mentorship to junior staff on best practices in utilization review standards.
- Coded inpatient charts.
Education
MBA - Business Administration
JFK University
California11-2019
Bachelor of Arts - Health Information Management
College of St. Catherine
St. Paul MN05-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Cross-functional teamwork
- Staff development
- Expectation setting
- Revenue management
- Teamwork and collaboration
- Effective communication
- Multitasking Abilities
Certification
RHIA, CCS, CPCO, CAH-CBS
Timeline
Manager, Revenue Cycle, Privacy Officer, UM
Emplify Health, Wabasha Hospital
05.2002 - Current
Utilization Review Specialist, Inpatient Coder
Allina Health Mercy Hospital
09.1997 - 05.2002
MBA - Business Administration
JFK University
Bachelor of Arts - Health Information Management
College of St. Catherine
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