Connie Kuhlman
Oklahoma City,OK
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
37
37
years of professional experience
Work History
1st Assistant Manager
Mens Wearhouse
Oklahoma City, OK
09.2019 - Current
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised staff to ensure efficient operation of the store.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Developed and implemented strategies for increasing sales revenue.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Enforced loss prevention measures within the store environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Performed regular audits of merchandise displays to ensure proper pricing accuracy.
- Assisted store manager in hiring and training new employees.
- Implemented quality control measures to uphold company standards.
- Provided excellent customer service to ensure customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Assisted customers with product selection decisions based on their individual needs.
- Monitored trends in customer satisfaction surveys and initiated corrective action when needed.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented promotional campaigns designed to increase product visibility and sales.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Store Manager
Jos A Bank Clothiers
Oklahoma City, OK
08.2011 - 09.2019
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assessed operational efficiency of the store's departments.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Training Store Manager
Casual Male Big and Tall
Oklahoma City, OK
05.1988 - 08.2011
- Equipped sales associates with knowledge and motivation to make sales by establishing recognition-rich culture.
- Provided feedback to management regarding employee performance issues requiring disciplinary action or further training.
- Provided guidance and support during implementation of new systems and processes throughout the store.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked closely with regional managers on developing effective plans for recruiting, hiring, onboarding, and retaining top talent at the store level.
- Organized team building activities to promote collaboration among employees.
- Trained employees on new software with minimum level of frustration and training friction.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Role-played with employees to help sharpen skills and learn to deal with challenging situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified gaps in existing training processes, and developed strategies to address them.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Delegated work to staff, setting priorities and goals.
- Established and exceeded organizational performance and individual performance goals.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Performed assessments of employees' skillsets prior to beginning a new job role.
- Maintained records of all trainings conducted, including attendance rosters and course evaluations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified and communicated to management regarding areas needing additional training.
- Monitored employee progress and provided coaching when necessary.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Conducted new hire orientations, providing information on company policies and procedures.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Healdton High School
Healdton, OK05-1983
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Employee training
- Customer service
- Loss prevention
References
References available upon request.
Timeline
1st Assistant Manager
Mens Wearhouse
09.2019 - Current
Store Manager
Jos A Bank Clothiers
08.2011 - 09.2019
Training Store Manager
Casual Male Big and Tall
05.1988 - 08.2011
High School Diploma -
Healdton High School
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