Connie Labrum
Almont
Summary
Dynamic property management professional with proven expertise at All Care Properties, excelling in customer service and team leadership. Successfully streamlined operations, enhancing tenant satisfaction and reducing late payments. Adept at project management and staff training, driving efficiency and compliance across multiple properties while maintaining high standards of service excellence.
Knowledgeable Property Management with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
13
13
years of professional experience
Work History
Manager
All Care Properties
02.2012 - 04.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
Property Preservation Manager
All Care Property Preservation,LLC
03.2010 - 04.2023
- Streamlined property management processes by implementing new software systems for tracking work orders and maintenance requests.
- Identified cost savings opportunities in vendor contracts, negotiating better terms for investors and Banks.
- Oversaw a team of maintenance professionals, coordinating their efforts to ensure a well-maintained property portfolio.
- Provided comprehensive training to newly hired staff members to uphold high standards of service excellence across all managed properties.
- Coordinated repair projects with contractors, ensuring completion within budget and on schedule.
- Leveraged technology tools to streamline daily operations, saving time while increasing overall efficiency in managing properties.
- Improved property conditions by conducting regular inspections and addressing maintenance issues promptly.
- Collaborated with asset managers to develop effective strategies for property preservation, reducing repair costs.
- Established strong relationships with external vendors, such as attorneys, real estate agents, and property preservation companies, ensuring timely completion of required services.
- Coordinated with property preservation teams to secure assets after foreclosure sales were completed successfully.
- Developed comprehensive property preservation plans for clients, outlining budget requirements, timelines, and project scope.
- Conducted employee training sessions to equip team members with the latest industry knowledge and best practices in property preservation.
- Responded effectively to various types of emergencies including medical issues, fires, or natural disasters, prioritizing the safety of all individuals involved over property preservation when necessary.
- Streamlined processes for evictions and property preservation, expediting asset turnaround times.
- Coordinated with local authorities for permits and approvals needed for various property preservation tasks.
- Secured and protected military property, assets, and personnel.
- Mitigated potential legal issues related to copyright infringement or intellectual property violations through thorough review processes before publishing content online.
- Managed accounts payable and property settlement accounts.
- Supported inventory control process to account for property received, shipped, moved, or transferred.
- Assisted in budget planning for property improvements or renovations, maximizing return on investment while maintaining aesthetic appeal.
- Received specialized training in various areas such as crime scene preservation (Bio Hazards).
- Inspected property thoroughly and detailed condition in writing.
- Utilized advanced knowledge of property management software systems to streamline operations and improve overall efficiency.
Education
High School Diploma -
Utica
Utica, MI06-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Operations management
- Project management
Timeline
Manager
All Care Properties
02.2012 - 04.2023
Property Preservation Manager
All Care Property Preservation,LLC
03.2010 - 04.2023
High School Diploma -
Utica
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