Connie Leclerc
Summerville,SC
Summary
I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Import Specialist
CH Powell Company
2008.11 - 2023.07
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Assisted with problem resolution and dispute management relating to import activities.
- Processed customs declarations and maintained records of customs documents.
- Prepared and submitted reports on import activity to management.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Managed import of hazardous materials in compliance with applicable laws and regulations.
- Negotiated freight rates with carriers for international transportation of goods.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Advised customers on transportation options, types of carriers or shipping routes.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
- Coordinated import of goods for multiple clients, providing accuracy and timely delivery.
- Monitored and maintained import tracking systems for delivery of accurate and up-to-date records of shipments.
Waitress Trainer
Buffalo Wild Wings
2006.01 - 2007.02
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Monitored new server performance and offered continuous support throughout training period.
Customer Import Specialist
Access
2002.09 - 2007.02
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Assisted with problem resolution and dispute management relating to import activities.
- Processed customs declarations and maintained records of customs documents.
- Prepared and submitted reports on import activity to management.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Managed import of hazardous materials in compliance with applicable laws and regulations.
- Negotiated freight rates with carriers for international transportation of goods.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Advised customers on transportation options, types of carriers or shipping routes.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
- Coordinated import of goods for multiple clients, providing accuracy and timely delivery.
- Monitored and maintained import tracking systems for delivery of accurate and up-to-date records of shipments.
Customer Service Representative
Maersk Inc
1999.02 - 2001.03
- Responded to customer requests for products, services, and shipping schedules.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
RB Stall
North Charleston, SC06.1997
Skills
- Customer Assistance
- Customer Support
- Customer Satisfaction
- Dependable and Responsible
- Tariff Coding System
- Document Preparation
- Payment Calculation
- Product Classification
- Transportation Coordination
- Account Management
- Documentation Skills
- Data Entry
- Organization
- Task Prioritization
- Reporting Abilities
- Paperwork Processing
- Patient Care
- Personal Hygiene Assistance
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Updated and maintained company database to reflect current and accurate client records for more than 5 large accounts.
- Assisted management with the training of 3 new staff members.
- Made company $10,000 on one account over 6 month period.
I have also assisted in health care for an older couple.
I have assisted in bathing & most of was a companion.
Additional Information
I take my job very serious and most respectful to my customers, management and team players.
Timeline
Customer Import Specialist
CH Powell Company
2008.11 - 2023.07
Waitress Trainer
Buffalo Wild Wings
2006.01 - 2007.02
Customer Import Specialist
Access
2002.09 - 2007.02
Customer Service Representative
Maersk Inc
1999.02 - 2001.03
High School Diploma -
RB Stall
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