Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Lee

Jacksonville,FL

Summary

Dynamic Office Administrator with a proven track record at Custom Closets by Design, excelling in customer engagement and conflict resolution. Recognized for enhancing client relationships and driving sales through effective upselling techniques. Adept in payment processing and maintaining high standards of service, consistently achieving targets in a fast-paced environment.

Customer-focused professional with successful 20-year career in customer support sector. Dynamic successful applying knowledge and support in busy business environment.

Overview

27
27
years of professional experience

Work History

Office Administrator

Custom Closets by Design
07.2023 - Current
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Call Center
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Front Desk Associate

GRANDSTAY RESIDENTIAL SUITES HOTEL
10.2022 - 05.2023


  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Created welcoming atmosphere for all customers.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Performed basic daily bookkeeping tasks.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Enforced policies and procedures to increase efficiency.

Manager

BASILLEO'S
03.2018 - 09.2022
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Gained knowledge of company policies, protocols and processes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Created and managed social media campaigns to increase brand engagement.

Customer Service Area Supervisor

Kohls Department Store
08.2006 - 02.2018
  • Oversaw liquidity and cash management operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Pizza Ranch
01.2006 - 08.2006

Paraprofessional

Independent School District #761
01.1999 - 09.2003

Education

High School Diploma -

Owatonna Senior High School
Owatonna, MN
06.1986

Skills

  • Microsoft
  • Social Media
  • Time & tracking
  • Outgoing personality
  • Client account management
  • Listening skills
  • Reliable and punctual
  • Customer engagement
  • Building rapport
  • Calm demeanor
  • Conflict resolution
  • Exceptional customer service
  • Teamwork and collaboration
  • Payment processing
  • Excellent communication skills
  • Problem-solving
  • Verbal/written communication
  • Policy and procedure adherence
  • Store opening and closing
  • Verbal and written communication
  • Complex Problem-solving
  • Hospitality and accommodation
  • POS system operation
  • Energetic self-starter
  • Multi-tasking strength
  • Guest relations
  • Cold calling

Timeline

Office Administrator

Custom Closets by Design
07.2023 - Current

Front Desk Associate

GRANDSTAY RESIDENTIAL SUITES HOTEL
10.2022 - 05.2023

Manager

BASILLEO'S
03.2018 - 09.2022

Customer Service Area Supervisor

Kohls Department Store
08.2006 - 02.2018

Assistant Manager

Pizza Ranch
01.2006 - 08.2006

Paraprofessional

Independent School District #761
01.1999 - 09.2003

High School Diploma -

Owatonna Senior High School

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