CONNIE LEWIN

• Utilizing EPIC for the following:

1. Scheduling

2. Registration

3. Verifying insurance coverage and benefits.

4. Payments

5. Medical records

• Communicate and obtain outpatient in-network, and out-of-network, referral authorizations from the Primary Care Provider and insurance payers.
• Responds to non-clinical questions for patients and routes all other calls correctly via Five9.

• Greet patients in a professional & friendly manner
• Confirm patient demographics, account information, referrals, collect or bill payments using EPIC
• Burn CDs through PacsCube & Print reports on the behalf of the Medical Records Department
• Receive, record, relay messages accurately and legibly to the proper departments

• Communicating orders & requests from in-house guests, residents, & members
• Managed sales transactions & operational reports using Micros POS and Canary
• Organized & Detailed festive/custom amenities for VIPs & residents using Opera(PMS) and Golden
• Filed and arranged BEOs and Group Resumes
• Corresponding with other departments to enhance guests' experience

• Provide visitation passes to Patients' families & friends through EPIC system
• Assist social service and nurses with scheduling transportation for patients and their families
• Respond to team members' requests and policy changes
• Communicate and inform management and team members of any changes or issues to address throughout the shift

• Managed guest reservations, including billing and noting special requests through Fosse(PMS)
• Answer and direct phone calls in a professional manner, taking detailed messages
• Trained and mentored new employees on the policies and procedures
• Collaborate with housekeeping & engineering to resolve guests' requests/issues efficiently
• Control and secure cash for the property
• Organize, secure, maintain all confidential files

Excellent customer service skills.

Balance and complete cashier and closing reports at the end of each shift.

Secure payment, verifying, and adjusting billing as needed.

Following up with guests for open issues.

Assisted with housekeeping while managing the front desk.

Address customer inquiries through effective communication.

Operate the point-of-sale system to finalize and check out customer sales.

Develop a successful strategy to maintain and organize the department.

Collaborate with fellow associates on projects throughout the store.

Train new associates on the sales floor routine.