Connie Lewis
Roswell,New Mexico
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Service Advisor
Tate Branch Auto Group
08.2023 - 12.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Office Manager
Roswell Hyundai and Carlsbad Ford
02.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Owner/Operator
Professional Touch Historic Preservation
10.2019 - 11.2022
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Office Manager
Funeral Home and Cemetery
03.2019 - 09.2019
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Administrative Assistant
Funeral Home, Cemetery, & Catering Champion
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Construction Project Manager/Coordinator Consultant
Diversified Services Network/ Caterpillar
10.2013 - 06.2014
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Ensured safety compliance by conducting regular site inspections and implementing necessary corrective actions.
- Established successful relationships with clients, leading to repeat business and positive referrals.
- Developed comprehensive project schedules, resulting in timely completions and minimal delays.
- Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
- Implemented quality control measures to maintain high standards of workmanship throughout all projects.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
- Led cross-functional teams to achieve seamless coordination of multiple construction phases.
NPI / IT Logistics Project/Product Management Consultant
Alipro USA LLC/ Caterpillar
08.2011 - 06.2014
- Improved product development efficiency by streamlining processes and implementing agile methodologies.
- Optimized product roadmaps for better alignment with market needs and strategic goals.
- Enhanced user experience with thorough research, testing, and data-driven design improvements.
- Developed innovative product strategies that resulted in increased market share and customer satisfaction.
- Led cross-functional teams to ensure successful product launches and timely delivery of key features.
- Managed vendor partnerships for seamless integration of third-party solutions into the product portfolio.
- Conducted comprehensive competitor analysis to identify opportunities for differentiation and growth.
- Effectively prioritized feature requests based on customer feedback, market trends, and business impact.
- Collaborated with engineering teams to resolve technical issues, ensuring optimal performance of products.
Admin Assistant/Construction Project Management Consultant
DPA Services/Welch Systems
01.2011 - 08.2011
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Project Manager/Coordinator - Construction
Z Construction
01.2004 - 12.2010
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Education
PMP Certification Course -
Illinois Central College
Medical Coding -
Midstate College
01.2012
Skills
- Project Planning and Development
- Strategic Planning
- Staff Development and Training
- Critical Thinking
- Change Management
- Advanced Problem Solving
- Team Building
- Risk Management
- Time Management
- Report and Document Preparation
- PowerPoint
- Outlook
- Primavera
- HMIS applications
- Excellent Customer Relations
- Subcontractor Management
- Effective Communication
- Quality Control
- On-site Personnel Safety
- CDK DMS Application
- Automate DMS Application
- Relationship Building
- Procedure Development
- Vehicle Assessment
- CRM Software
- Service Estimates
- Service Recommendations
- Customer Service
- Clerical Support
Honors Awards
DPA Services - Project Completed on time and under budget. $5000 bonus and certificate of Achievement – August 2011
References
Upon Request
Timeline
Service Advisor
Tate Branch Auto Group
08.2023 - 12.2023
Office Manager
Roswell Hyundai and Carlsbad Ford
02.2022 - Current
Owner/Operator
Professional Touch Historic Preservation
10.2019 - 11.2022
Office Manager
Funeral Home and Cemetery
03.2019 - 09.2019
Construction Project Manager/Coordinator Consultant
Diversified Services Network/ Caterpillar
10.2013 - 06.2014
NPI / IT Logistics Project/Product Management Consultant
Alipro USA LLC/ Caterpillar
08.2011 - 06.2014
Admin Assistant/Construction Project Management Consultant
DPA Services/Welch Systems
01.2011 - 08.2011
Project Manager/Coordinator - Construction
Z Construction
01.2004 - 12.2010
Administrative Assistant
Funeral Home, Cemetery, & Catering Champion
PMP Certification Course -
Illinois Central College
Medical Coding -
Midstate College
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