Connie Lombardozzi
Jamestown,NY
Summary
Proven leader and efficient organizer, I significantly enhanced operations at E.C Barton Co. by streamlining inventory management and fostering a team-oriented environment. Skilled in data entry and performance improvement, I boosted customer satisfaction and store efficiency, demonstrating a strong ability to multitask and drive results.
Dedicated to Dr. Timothy O'Brien offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist
Gateway Ophthalmology PLLC, Dr. Timothy O'Brien
07.2018 - 09.2020
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided light duty scribe when needed to help assist the Dr.'s on duty with patients.
- Scheduled appointments and surgeries for patients.
- Successfully collected on patients past due accounts in the billing dept.
- Provided my assistance at both locations
- Collected co-pays, balanced the drawer and completed bank deposits
- Worked Independently
Assistant Store Manager/ Acting Manager
E.C Barton Co. DBA, Bargain Outlet
12.2003 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Accomplished multiple tasks within established timeframes.
- Reported issues to higher management with great detail.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully completed shipping and receiving, reported and corrected all errors for shipment/inventory.
- Organized and completed all yearly inventories for the store.
Education
High School Diploma -
Southwestern Central High School
600 Hunt Road, WE Jamestown, NY 1470106.1990
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Scheduling appointments
- Mail handling
- Mail distribution
- Multi-line telephone operation
- Performance Improvement
- Bank Deposits
- Billing and Invoicing
- Courteous and Professional
- Payment Processing
Timeline
Receptionist
Gateway Ophthalmology PLLC, Dr. Timothy O'Brien
07.2018 - 09.2020
Assistant Store Manager/ Acting Manager
E.C Barton Co. DBA, Bargain Outlet
12.2003 - 06.2018
High School Diploma -
Southwestern Central High School
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