Connie Lowe
Ashland City,TN
Summary
Experienced professional with strong communication and conflict resolution skills, seeking a position to make a meaningful impact. Education and experience have cultivated a passion for assisting others in a compassionate manner.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Data Analyst
Innova Solutions
02.2024 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Independent Contractor
Maximus
03.2021 - 07.2023
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individuals needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures
- Collect data, define problems, establish facts, and draw valid conclusions
Childcare Provider
Loving Care Daycare
01.2020 - 05.2020
- Oversee the day-to-day operation of the center and staff to ensure that the school is operating in accordance with company and state licensing standards
- Be responsible for ensuring an educational, caring and safe environment for the children and parents
- Recruit, select and retain quality staff
Employment Specialist/Coach
E1st South LLC
08.2019 - 11.2019
- Match job openings to job candidates
- Monitor job retention rate
- Work with employers to understand their needs
- Work with candidates to understand their skill set
- Administer skill tests to candidates
- Conduct mock interviews
- Revise resumes to help the candidate find a job
- Recommend training to job candidates
DSP (Direct Support Professional)
Resources of Human Development
10.2018 - 10.2019
- Support the individual in working on outcomes and action steps from the Individualized Support Plan (ISP)
- Train/assist individuals with budgeting skills, financial decisions and making purchases
- Provide personal care as needed to assist the individual in maintaining their health and appropriate public appearance
- Train/support the individual in completing household responsibilities, meal prep and attending to personal matters, including health maintenance, personal safety, and legal issues
- Support individuals in achieving outcomes and desired activities
- Document accurately all progress notes, mileage logs, Mars, incident report, seizure charts, behavioral charts, and any Human Resources paperwork before leaving shift
- Clearly communicate with DSPs, families, RHD supervisory personnel, support coordination and ancillary services
- Provide emergency medical procedures as needed, including Basic First Aid, and CPR
DSP (Direct Support Professional)
Progress Inc.
02.2016 - 03.2019
- Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
- Developed and implemented behavioral management care plans
- Maintained accurate case management reports
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervised individuals with their Activities of Daily Life
- Administered daily medications
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards
QIDP/Case Manager
RHA Health Services
10.2017 - 10.2018
- Provide customer service to client, family and other supportive members of the team
- Ensure that the facility is in compliance with all active treatment regulations in providing habilitation services
- Coordinate efforts of the Interdisciplinary Team and program staff to ensure that each individual is receiving optimum services, which meet his/her individual needs
- Develop, implement, review, and document the residents' individual program plans
- Assist Administrator in coordinating all referrals, admissions, transfers, and dismissals of individuals from the facility
- Implement and maintain the facility's resident file system
- Serve as a member of the Admissions Team and provide necessary assessments and documentation
- Conduct staff training
- Maintain each individual's finance and fund accounts, including balancing checkbooks
- Serve as the liaison with families/guardian, day training programs and the community
- Plan daily individual programs and activity schedules
- Participate/chair required committee meetings
Managed Care Specialist
State of Tennessee
01.2016 - 11.2017
- Provide excellent customer service
- Provide a quality review of applications by thoroughly and accurately screening LTSS and Core TennCare/Medicaid applications
- Obtains information via emails from call center or faxes/mail from outside entities in order to identify issues from enrollees, medical facilities, providers, and/or Managed Care Organizations
- Process Medicaid applications while following the guidelines of written Standard Operating Procedures
- Contacts nursing facilities, enrollees or other outside entities via telephone or email for additional information in order to complete the enrollment process and/or resolve issues
- Obtains information from written Standard Operating Procedures to ensure all processes are followed
- Compiles information received via mail/fax/call center into an electronic database to begin initial process for program participation related to application, appeals, recertification, etc
- Verifies the accuracy and completeness of information received, and processes within required time frame
- Utilizes acquired knowledge and skills to improve daily performance of assigned tasks
DSP (Direct Support Professional)
Support Solutions
08.2014 - 01.2016
- Work to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
- Develop and implement behavioral management care plans
- Maintain accurate case management reports
- Develop and implement plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervise individuals with their Activities of Daily Life
- Administered daily medications
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards
Owner/Director
G.E.M.S. Academy
12.2011 - 12.2015
- Oversee the day-to-day operation of the center and staff to ensure that the school is operating in accordance with company and state licensing standards
- Be responsible for ensuring an educational, caring and safe environment for the children and parents
- Recruit, select and retain quality staff
Director Assistant/Case Monitor Coordinator
Professional Care Services of West TN, Inc
10.2006 - 11.2011
- Provide customer service to client, family and other supportive members
- Provide outpatient services for the severe and persistently mentally ill, in a community setting
- Responsible for the assessment and intake of group home candidates
- Assisted the site director with overall daily office management
- Works collaboratively with multidisciplinary team internally on daily basis, and external as needed to ensure coordination between systems; provides linkage with primary care physician to ensure integration of medical and psychiatric service needs
- Liaisons, communicates with, and represents individual via telephone contacts and face-to-face meetings
- Participates in in-patient treatment team and discharge planning meetings; monitors individual's treatment and progress during hospitalizations
Case Manager/CTT Case Manager
Professional Care Services of West TN, Inc
10.2006 - 01.2007
- Participates in daily team meetings and Clinical Care Meetings to problem solve around persons needing extensive services for specific times; attends Open Forum and other required agency meetings
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Facilitate multiple care aspects (case coordination, information sharing, etc)
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Arrange abeyances with social services, health and governmental agencies
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
Unit Director
Boys & Girls Club of Jackson
03.1995 - 09.1998
- Responsible for the development and supervision of unit staff, planning, organizing all programs and activities
- Responsible for working with the Advisory Board and the Executive Board and other duties as assigned by the Executive Director
Administrative Assistant
Boys & Girls Club of Jackson
08.1994 - 07.1995
- Answers all incoming calls and up-dated all files as needed
- Keep accurate records of staff, membership, and property inventory reports
- Do all correspondence for Executive and Board of Directors meeting and for special fund-raiser, and other related duties assigned by the Executive Director
Education
Master of Arts - Conflict Resolution
Bethel University
01.2014
Bachelors - Behavioral Science & Education
University of Tennessee at Martin
Martin, TN01.2004
High school or equivalent -
Bolivar Central High School
Bolivar, TN01.1986
Skills
- Case Management
- Counseling
- Mental Health
- Microsoft Office
- Documentation
- Autism
- Direct Care
- Disability
- Direct Support
- Home Health
- Personal Care
- Training & Development
- Coaching
- Adult Education
- Computer Skills
- Behavior Management
- Managed Care
- E-Commerce
- Developmental Disabilities Experience
- Social Work
- Administrative Experience
- Medication Administration
- Special Education
- Program Design
- Crisis Intervention
- Program Development
- Group Therapy
- Childcare
- Individual / Group Counseling
- Meeting Facilitation
- Curriculum Development
- Presentation Skills
- Behavioral Therapy
- Management
- Conflict Management
- Addiction Counseling
- Customer service
- Customer support
- Property management
- Data visualization and presentations
- Data analysis
- Excel functions
Certification
- Driver's License
- CPR/First Aid
- CPI
Additionalinformation - Fosterparent
Hardeman County Foster Parent Association-Founder/President
Timeline
Data Analyst
Innova Solutions
02.2024 - Current
Independent Contractor
Maximus
03.2021 - 07.2023
Childcare Provider
Loving Care Daycare
01.2020 - 05.2020
Employment Specialist/Coach
E1st South LLC
08.2019 - 11.2019
DSP (Direct Support Professional)
Resources of Human Development
10.2018 - 10.2019
QIDP/Case Manager
RHA Health Services
10.2017 - 10.2018
DSP (Direct Support Professional)
Progress Inc.
02.2016 - 03.2019
Managed Care Specialist
State of Tennessee
01.2016 - 11.2017
DSP (Direct Support Professional)
Support Solutions
08.2014 - 01.2016
Owner/Director
G.E.M.S. Academy
12.2011 - 12.2015
Director Assistant/Case Monitor Coordinator
Professional Care Services of West TN, Inc
10.2006 - 11.2011
Case Manager/CTT Case Manager
Professional Care Services of West TN, Inc
10.2006 - 01.2007
Unit Director
Boys & Girls Club of Jackson
03.1995 - 09.1998
Administrative Assistant
Boys & Girls Club of Jackson
08.1994 - 07.1995
Bachelors - Behavioral Science & Education
University of Tennessee at Martin
High school or equivalent -
Bolivar Central High School
- Driver's License
- CPR/First Aid
- CPI
Master of Arts - Conflict Resolution
Bethel University
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