Connie Lung
Honolulu,HI
Summary
Personable Retail Sales Manager experienced in customer relations and administration. Achieved success in fast-paced environments through resilience, sound judgment, and effective multitasking. Focused on delivering outstanding customer experiences and applying problem-solving skills to drive results.
Overview
3
3
Languages
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Administrative Assistant
Oral And Maxillofacial SurgeryImplant Specialist
Honolulu, MI
09.2024 - 02.2026
- Managed patient scheduling for oral surgery and implant appointments, ensuring efficient use of time and resources.
- Coordinated referral paperwork between dentists and maxillofacial surgery providers to facilitate timely patient care.
- Answered phones and routed inquiries for surgery and implant office services, enhancing communication and patient satisfaction.
- Assisted with insurance verification and authorization requests for surgical treatment.
Senior Retail Sales Manager
Paris Station
Honolulu, MI
01.2010 - 01.2020
- Directed daily store operations across sales floor, cash handling, and stockroom
- Managed inventory ordering, receiving, and merchandise replenishment processes
- Monitored store presentation, pricing accuracy, and promotional displays
- Resolved customer concerns, returns, and service issues
- Supervised retail associates, scheduling coverage and coaching service standards
Education
BBA - Banking And Finance
University of Hawaii At Manoa
Honolulu, HI 08.1990 - 08.1994
Skills
- Attention to detail
- Customer service
- Professional communication
- Interpersonal communication
- Problem solving
- Conflict resolution
Languages
English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Timeline
Administrative Assistant
Oral And Maxillofacial SurgeryImplant Specialist
09.2024 - 02.2026
Senior Retail Sales Manager
Paris Station
01.2010 - 01.2020
BBA - Banking And Finance
University of Hawaii At Manoa
08.1990 - 08.1994