Connie Malone

• Enhanced research accuracy by implementing rigorous data collection and analysis methods.
• Streamlined laboratory processes for increased efficiency and reduced errors.
• Assisted in the development of new research protocols, resulting in more accurate findings.
• Conducted comprehensive literature reviews to inform and support ongoing studies.
• Evaluated emerging technologies to determine their potential application in current research projects.
• Ensured compliance with ethical guidelines and regulations during human subjects'' recruitment process.
• Assisted with analysis of research data in collaboration with research department.

Gathered information on patients who may qualify for studies and recruitment.

• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Boosted patient retention by providing exceptional customer service and building rapport with each individual.
• Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
• Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
• Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
• Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
• Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
• Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
• Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
• Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Enhanced office productivity by handling high volume of callers per day.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Measured patient pulse oximetry.