Summary
Overview
Work History
Education
Skills
Timeline
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Connie Mandeville

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Receptionist

Westchester Putnam Gastro
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected copays and balances, processed transactions and updated relevant records.

Administrative Support Assistant

Northwell Health Physician Partners
09.2021 - 10.2023


  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Verified patient insurance eligibility.
  • Contacted patient insurance companies to get patient insurance information.
  • Provided administrative support to department staff members, answered phones and directed calls to appropriate personnel.
  • Greeted visitors in a professional manner, provided assistance as needed.
  • Compiled data from various sources into concise summarizes for management review.
  • Utilized problem-solving skills to resolve customer inquiries efficiently.
  • Responded to inquiries via emails, telephone, and fax.
  • Liaised with team members to assist in employee conflict resolution.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Handled incoming calls and directed callers to appropriate department or employee.

Centralized Scheduler

CareMount Medical
02.2020 - 09.2021
  • Maintained a centralized scheduling system for medical appointments.
  • Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
  • Utilized computer software programs to enter data into the centralized scheduling system.
  • Coordinated communication between patients and healthcare providers regarding appointment times.
  • Monitored patient wait lists and adjusted schedules accordingly when needed.
  • Provided assistance with insurance verification process prior to booking an appointment.
  • Maintained updated records of all scheduled appointments in the centralized database.
  • Responded promptly and professionally to requests from patients regarding their appointment times or rescheduling needs.
  • Ensured compliance with HIPAA regulations when handling confidential patient information
  • Routed calls and correspondence to appropriate medical processes.
  • Assisted patients with canceling and rescheduling appointments.



Teacher Aide Special Education

Bedford Central School District
09.2004 - 02.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Assisted head teacher in instructing students with disabilities in academic, social, and behavior skills
  • Administered tests, assessments and evaluations for special education teachers.
  • Supported the Implements of Individual Education Plans.
  • Organized materials and resources needed for daily activities in the classroom.
  • Maintained accurate records of student attendance, grades and behaviors.
  • Utilized assistive technology devices when providing instruction or support to individuals with disabilities.

Education

Associate of Arts -

University of Phoenix
Tempe, AZ
02.2011

GED -

NY State Department of Education
05.2005

Skills

  • Clerical Support
  • Information Collection
  • Fee Collection
  • EMR/EHR
  • Insurance Verification
  • Eligibility Determination
  • Payment Processing
  • Customer Service
  • Friendly and Outgoing
  • Money Handling

Timeline

Receptionist

Westchester Putnam Gastro
10.2023 - Current

Administrative Support Assistant

Northwell Health Physician Partners
09.2021 - 10.2023

Centralized Scheduler

CareMount Medical
02.2020 - 09.2021

Teacher Aide Special Education

Bedford Central School District
09.2004 - 02.2020

Associate of Arts -

University of Phoenix

GED -

NY State Department of Education

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Connie Mandeville