Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Connie M. Archer

Crystal Beach

Summary

I am a highly motivated individual with the ability to accurately assess the needs of my employer and carry out a plan of action to get the job done. I take great pride in my appearance and the professionalism of my work and always strive for perfection. I am self-motivated individual that efficiently interacts with co-workers and supervisors to be an outstanding team player.

Overview

27
27
years of professional experience
1
1
Certification

Work History

B2B Account Manager

Frontier Waste Solutions
09.2023 - Current
  • Managed client relationships, ensuring timely resolution of issues and enhancing customer satisfaction.
  • Developed strategic account plans to drive business growth and align services with client needs.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery efficiency.
  • Led contract negotiations, securing favorable terms that contributed to long-term partnerships.
  • Trained junior account managers on best practices for client engagement and relationship management.
  • Implemented customer feedback mechanisms, driving continuous improvement in service offerings.
  • Presented quarterly business reviews to stakeholders, highlighting successes and areas for enhancement in accounts.
  • Demonstrated a deep understanding of client needs, effectively translating those into tailored solutions that deliver measurable results.
  • Utilized CRM tools effectively to track account activity, ensure data accuracy, and maximize efficiency in managing client relationships.
  • Developed targeted sales strategies for specific industries, resulting in increased market penetration.
  • Collaborated with cross-functional teams to deliver seamless client service and drive business growth.
  • Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
  • Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
  • Established credibility as an industry expert by staying abreast of market trends, competitor activities, and emerging technologies.
  • Coordinated seamlessly with delivery teams to ensure timely completion of projects while meeting or exceeding client expectations.

Office Manager

Art OF Construction
01.2020 - Current
  • Answering Phones, Assist Customers, Check all emails, physical mail and voice mail. Scheduling of employees and jobs, present bids, Accounts payable, accounts receivable. Using QuickBooks Pro, Word And excel.
  • (214-406-0102)

Owner/Operator

Hellbent LLC
01.2002 - 01.2020
  • Accounts payable Accounts Receivable, Payroll, Bank Reconciliations, Balance Sheet Reconciliations, Credit Card Reconciliations, Sales tax payable, Franchise tax, Monthly Financial Reports ,1099’s. Notary Public, Hiring & firing of employees, All aspects of advertising including but not limited to Website, My space, Face book, radio and TV commercials, newspapers and telephone books. I have dealt with every aspect of running a successful business from sales to broken equipment every day for the last twenty years. Under my management this shop has won Best of Arlington 2008 -2011, less than 1% of business have ever accomplished Best of four years in a row. I am a Daily user of Quick Books Pro, Microsoft Word and Microsoft Excel.
  • (817-801-5300)

Bookkeeper & Property Management

Property Managers
01.1999 - 01.2005
  • Bookkeeper for 12 commercial properties, Accounts payable, Accounts Receivable, Bank Reconciliations, Balance Sheet Reconciliations, Processing all monthly reports and getting them to the property owners, Credit Applications, Rent Rolls, Reporting to property owners daily, QuickBooks, Yardi, Microsoft Word & Excel.
  • Property Manager: For 3 shopping malls, in charge of leasing, evictions, rental collections, hiring and firing of personal, overseeing all building upkeep and repairs, tenant finish out and insurance claims.
  • (817-336-1880)

Skills

    2 years of B2B Sales experience

    Prior experience in customer service and sales

    Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams, Pipe-drive a plus

    Strong problem solving, influence, and negotiation skills

    Strong client orientation and results driven

    Solid project management skills

    Able to adapt as the external environment and organization evolves

    Ability to work in a fast-paced environment in a self-motivating environment

    Ability to multi-task, prioritize and manage time effectively

    Excellent follow-through and attention to detail

    Strong verbal and written communication skills

    Comfortable making presentations regularly and interacting with customers on a daily basis in meetings and via web based interactions

    Collaborate with others effectively

Certification

Beginning Accounting, Advanced Accounting, Tarrant County Apartment Association, State Of Texas Public Notary.

Timeline

B2B Account Manager

Frontier Waste Solutions
09.2023 - Current

Office Manager

Art OF Construction
01.2020 - Current

Owner/Operator

Hellbent LLC
01.2002 - 01.2020

Bookkeeper & Property Management

Property Managers
01.1999 - 01.2005

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Connie M. Archer