Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
AssistantManager

Connie Maroshek

Customer Service
Tarzana,CA

Summary

Devoted customer support, worker brings great people skills, attention to detail and organized approach to managing high workloads.

Assists individuals of diverse backgrounds with basic legal needs and coordinates referrals for advanced cases.

Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems.

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Settlement Officer

Federal Tax Law Group
05.2019 - 05.2022
  • Familiar with financial terms such as: W2, 1040, Income vs Expenses, Bank Statements, Paystubs
  • Accounting industry regarding helping clients become compliant for tax resolution and or qualify for mortgage loans
  • Work Remotely
  • When people call very concerned about IRS and State tax matters help is here to relieve stress immediately
  • It takes patience and understanding to give client peace of mind that will protect them and their assets
  • Authorized to work in US for any employer
  • Work Experience
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Answered telephone and coordinated meetings and conferences.
  • Provided key administrative assistance to senior management.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.

Expense Reports
Invoicing Support
Federal and State Tax Laws

Customer Service

ATC Corp, Collectors
05.2016 - 03.2019
  • Regarding helping clients: Answered constant flow of customer calls with minimal wait times. Managed over 100 customer calls per day, and "Increased sales by 10%".
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Utilized customer service software to manage interactions and track customer satisfaction

Maintained working knowledge of products, accounts, representatives, tools and systems.

  • Answered constant flow of customer calls with minimal wait times

Customer Service Representative

Medworx Pharmaceutical
01.2015 - 03.2016
  • Excellent at Customer Service and Sales, Managed over 50 customer calls per day increased sales by 30%
  • Excellent at entering data, finding doctors, NPI's, correct location and insurance info
  • For patient
  • Experienced in Pharmaceutical sales and dealing with patients and their insurance
  • Trained and supervised new employees
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Specialist

HHI INC
06.2010 - 01.2015
  • Top #1 in sales of construction work
  • I promoted HHI INC
  • By creating inflow of steady work
  • Created normal to affluent condition
  • Created sales from 150,000 to more than 300% increase in one year single handedly
  • Please contact owner Bernard Clemenceau bjd@gmail.com 323-318-0900 Main number
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.

Xerox Top inside Sales Representative

Xerox Agency, Converging Technologies Inc
04.2007 - 05.2010
  • Customer Service worked remotely out of own office in San Fernando Valley,
  • Handling Customers and bringing in new sales,
  • Cold calling
  • Scheduling meetings
  • Handled all emails, and communication for President of Xerox Agency for Napa -Sonoma Area
  • Please contact Gene Irtenkauf
  • Agency Owner gi@xeroxworks.com 707-322-9152 main number

Production Coordinator

Graff Network Services
03.2005 - 03.2010
  • Brought investors into studio
  • Promoted studio
  • Set appointments with Principal producers at major studios Warner Bros., Paramount,

I brought this studio from Non-Existence to well KNOWN, by all major studios nationally in 6 months

  • Please contact Clark Graff
  • Producer/ Technical Genius clark@4nr.com
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Liaised with production manager, suppliers and vendors to support production needs
  • Collaborated with production team to support effective resource allocation
  • Developed and maintained efficient production processes and procedures
  • Developed production and inventory reports for management and sales managers each quarter
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Devised and implemented efficient processes for production tracking and inventory control
  • Prepared and maintained comprehensive production reports to highlight production developments for management review
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings
  • Forecasted production schedules and adjusted plans to accommodate changes in demand

Education

Business Degree - Business Administration, Global Marketing And Sales

Glendale Community College
2015

Design And Visual Communications

UCLA
City Of Los Angeles, CA

Business Degree - Accounting

L.A City College
Los Angeles, CA
2010

Some College (No Degree) - Business, Voice

Pasadena City College
Pasadena, CA

Business Admin

Saddleback College
1994

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School of Voice
1991

Accounting, Business, Law

Glendale College
Glendale, CA
09.1990

Skills

  • Passion for Customer-Service
  • Invoicing Support
  • Expense Reports
  • Customer Service Federal and State Tax Laws Consulting
  • Settlement statements preparation
  • Federal and State Tax Laws , Settlement determinations, Settlement Negotiation
  • Settlement Agreements
  • Settlement Statements Preparation
  • Settlement Statements Understanding
  • Debt Settlement Management

Certification

Account Management (10+ years) Top Inside Sales Person (10+ years), Excellent Communication Skills (10+ years), Executive Support (10+ years) Excellent Customer Service Skills (10+ years), Supervisory Skills (10+ years), Training & Development (10+ years) Business Development (10+ years), Business Analysis (10+ years), Computer Skills (10+ years), Data Entry (10+ years), Database Management (10+ years), and Medical Terminology (2 years) Networking (10+ years), New Business Development (10+ years), QuickBooks (3 years) Strategic Planning (10+Years), Team Player (10+ years), Vendor Management (10+ years)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Settlement Officer

Federal Tax Law Group
05.2019 - 05.2022

Customer Service

ATC Corp, Collectors
05.2016 - 03.2019

Customer Service Representative

Medworx Pharmaceutical
01.2015 - 03.2016

Customer Service Specialist

HHI INC
06.2010 - 01.2015

Xerox Top inside Sales Representative

Xerox Agency, Converging Technologies Inc
04.2007 - 05.2010

Production Coordinator

Graff Network Services
03.2005 - 03.2010

Business Degree - Business Administration, Global Marketing And Sales

Glendale Community College

Design And Visual Communications

UCLA

Business Degree - Accounting

L.A City College

Some College (No Degree) - Business, Voice

Pasadena City College

Business Admin

Saddleback College

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School of Voice

Accounting, Business, Law

Glendale College
Account Management (10+ years) Top Inside Sales Person (10+ years), Excellent Communication Skills (10+ years), Executive Support (10+ years) Excellent Customer Service Skills (10+ years), Supervisory Skills (10+ years), Training & Development (10+ years) Business Development (10+ years), Business Analysis (10+ years), Computer Skills (10+ years), Data Entry (10+ years), Database Management (10+ years), and Medical Terminology (2 years) Networking (10+ years), New Business Development (10+ years), QuickBooks (3 years) Strategic Planning (10+Years), Team Player (10+ years), Vendor Management (10+ years)
Connie MaroshekCustomer Service