Connie Martinez
New Braunfels,TX
Summary
Welcoming clerical professional with 15 years of experience in 15 years office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.
Overview
13
13
years of professional experience
Work History
Receptionist
New Braunfels Pediatric
New Braunfels, TX
12.2020 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and quickly redirected large volume of calls on central system.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Receptionist
New Braunfels Cardiologist
New Braunfels, TX
06.2019 - 12.2020
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept records in CRM to maintain customer data.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Center Family Practice
San Marcos, TX
04.2014 - 06.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Medical Receptionist
Pure Health And Wellness Center
Cibolo, TX
10.2012 - 04.2014
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Helped patients complete necessary medical forms and documentation.
Education
Majore
Canyon High School
New Braunfels, TX09.1983
Medical Assistant -
Quest Collage
San Antonio, TX01.2017
Skills
- Transcription and Dictation
- Multi-Line Telephone Systems
- G Suite Knowledgeable
- Correspondence Distribution
- Customer/Client relations
- Office administration
- Mail handling
- Office management
- Administrative support
- Verbal and written communication
- Telephone skills
- Scheduling
- Bilingual Spanish/English
Timeline
Receptionist
New Braunfels Pediatric
12.2020 - Current
Medical Receptionist
New Braunfels Cardiologist
06.2019 - 12.2020
Medical Receptionist
Center Family Practice
04.2014 - 06.2019
Medical Receptionist
Pure Health And Wellness Center
10.2012 - 04.2014
Majore
Canyon High School
Medical Assistant -
Quest Collage
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