Summary
Overview
Work History
Education
Skills
Timeline
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CONNIE MARTINEZ

CONNIE MARTINEZ

New Braunfels,TX

Summary

I'm a professional, outgoing and focused individual with ambition to succeed. I am looking for new challenges to enhance my skills. I am an excellent team player as well as work efficiently on my own. I am seeking a position to further develop my skills and at the same time perform an excellent job for my employer while utilizing all my current experience I am bilingual.

Overview

18
18
years of professional experience

Work History

Medical Office Receptionist

Conviva Care Solutions
05.2022 - Current
  • Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
  • Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance.
  • Supported the work of office staff by providing skilled clerical assistance.
  • Guided visitors to staff members and business locations with warm, personable approach.
  • File medical records Updated records with current information Verify insurance Send referrals to other proverds.

Receptioist

New Braunfels Pediatrics
12.2020 - Current
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.

Receptionist, New Braunfels Cardiologist

06.2019 - Current
  • Answer telephone calls to provide information, take messages and set up appointments.
  • Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance.
  • Supported the work of office staff by providing skilled clerical assistance.
  • Maintained and updated files and records to support efficient [Type] operations.
  • Satisfied customers every day with fast, friendly, and knowledgeable support for they needs.
  • Update records with current information for effective business recordkeeping.

Medical Office Receptionist

Central Texas Allergy And Asthma Center
04.2022 - 05.2023
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained records by recording, obtaining, and updating personal and financial information.
  • Reviewed and sent medical records to other physicians upon request.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

office Receptionist

Centex Family And Obgyn Associates
08.2015 - 06.2019
  • Collect Copayments balances Answer Phone Check in / out patients.
  • Answered telephone calls to provide information, take messages and set up appointments.
  • Managed incoming and outgoing mail and deliveries to support efficient office operations.

Receptionist

Pure Health Chiropractic Center
02.2013 - 06.2015
  • Scheduling Appointments Education .Check in/ out patients.
  • Physical therapy (Decompression, stim, acupuncture).
  • Verify Insurance/Collection.

Administrative Assistant

PSP INDUSTRIES
02.2007 - 02.2013
  • Manage employee & customer accounts .Manage executive teams calendar and client meetings.
  • Prepare reports, Spreadsheets and presentations.
  • Provide administrative and executive support for all HR issues/trainings.

Education

Medical -

Quest College
San Antonio, TX

GED -

Canyon High School
New Braunfels, TX

Skills

  • Multi-line telephone skills
  • Professional and polished presentation
  • Data entry

Office equipment operations

  • Patient check-in
  • Insurance billing procedures
  • Record preparation
  • Medical software applications
  • Insurance verification
  • Call handling
  • Copayment collection
  • Appointment scheduling
  • Electronic charting
  • Patient confidentiality
  • Patient relations
  • Data entry knowledge
  • Front desk operations
  • Clinical experience

Timeline

Medical Office Receptionist

Conviva Care Solutions
05.2022 - Current

Medical Office Receptionist

Central Texas Allergy And Asthma Center
04.2022 - 05.2023

Receptioist

New Braunfels Pediatrics
12.2020 - Current

Receptionist, New Braunfels Cardiologist

06.2019 - Current

office Receptionist

Centex Family And Obgyn Associates
08.2015 - 06.2019

Receptionist

Pure Health Chiropractic Center
02.2013 - 06.2015

Administrative Assistant

PSP INDUSTRIES
02.2007 - 02.2013

Medical -

Quest College

GED -

Canyon High School

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CONNIE MARTINEZ