Connie Matthews
Richmond,VA
Summary
Dynamic and results-driven operations leader with over 25 years of experience in people management and supervising teams. Proven expertise in overseeing daily administration, process improvement, behavioral management, and shipment operations in compliance with established procedures. Adept at directing and mentoring staff to enhance productivity, quality, and safety while aligning with organizational values.
Overview
39
39
years of professional experience
Work History
Distribution Manager
Feed More
Richmond, Virginia
01.2022 - Current
- Complete weekly and monthly building audits to ensure compliance with safety guidelines.
- Document and report violations promptly and efficiently.
- Execute business development strategies with senior management to prioritize company initiatives.
- Promote camaraderie and teamwork among distribution staff and support partners.
- Manage daily operations, ensuring achievement of planning, budgetary, and productivity metrics.
- Communicate daily goals and objectives for warehouse activities effectively.
- Establish and implement safety and security compliance for all staff, including thorough training on Standard Operating Procedures.
- Consult with HR on best practices and hiring needs.
- Monitor physical inventory reconciliations, analysis, and reporting to guarantee accuracy and execution within established timelines.
Safety and Compliance Manager
Produce Source Partners
Ashland, Virginia
01.2011 - 01.2021
- Designed and implemented effective safety programs, establishing on-site safety training as standard operating procedures.
- Monitored facilities for adherence to OSHA guidelines, overseeing inspections and preparing for safety audits.
- Coordinated 12 training classes annually, delivering high-quality training to 50+ participants per course.
- Identified areas for improvement in risk management processes and educated management and staff.
- Developed training modules for employee professional development.
- Established policies for the internal audit function.
- Investigated complaints and performed building inspections, recommending corrective actions for compliance.
- Conducted monthly safety and training meetings and performed facility audits throughout the company.
- Implemented a warehouse management electronic scanning system and voice recognition.
Customer Service Supervisor
Produce Source Partners
Ashland, Virginia
01.2010 - 01.2011
- Developed strategic business plans in consultation with internal team members.
- Monitored sales performance against business plans.
- Managed order fulfillment and processing.
- Provided timely feedback to customers and team members.
- Created value-added product opportunities.
- Guided employees in resolving difficult situations while maintaining company interests.
Operations Manager
Produce Source Partners
Ashland, Virginia
01.1995 - 01.2010
- Directed transportation, receiving, and daily operations of two multi-site operational centers.
- Managed a staff of 80 in operations and warehousing.
- Trained and certified new employees on performance standards.
- Ensured efficient operations through effective packing and delivery methods.
- Managed accurate processing of all products in and out of the warehouse.
- Reduced order and pricing mistakes by implementing standardized processes.
- Gained food safety audit and compliance experience for various accounts.
Warehouse Supervisor
Produce Source Partners
Ashland, Virginia
01.1991 - 01.1995
- Analyzed daily volumes and data to determine metrics, schedules, and workload planning.
- Communicated effectively with customers to ensure adherence to standards.
- Monitored inbound/outbound shipments and ensured accuracy in inventory placement.
- Supervised warehouse operations including training and evaluating staff.
Teacher Assistant
South Morrison
Newport News, Virginia
01.1987 - 01.1991
- Assisted in implementing individualized education plans (IEPs) tailored for students with disabilities.
- Supported classroom activities, promoting engagement through adaptive learning strategies.
- Collaborated with teachers to adapt instructional materials for diverse learning styles.
- Monitored student progress and behavior, maintaining detailed records.
- Implemented behavioral management strategies to ensure a positive classroom atmosphere.
- Participated in professional development to enhance skills in special education practices.
Education
Public Safety Administration -
Hampton University
Virginia Commonwealth University
Public Speaking & Communications -
Dale Carnegie
Skills
- Leadership Development
- Operational Efficiencies
- Conflict resolution
- Strategic planning
- Problem solving
- Skill development
- Peer mentoring
- Classroom management strategies
Accomplishments
- Captain, Women’s Basketball Team – Virginia Commonwealth University
- Certified Forklift Trainer – Dougherty Equipment Company
References
Available upon request.
Timeline
Distribution Manager
Feed More
01.2022 - Current
Safety and Compliance Manager
Produce Source Partners
01.2011 - 01.2021
Customer Service Supervisor
Produce Source Partners
01.2010 - 01.2011
Operations Manager
Produce Source Partners
01.1995 - 01.2010
Warehouse Supervisor
Produce Source Partners
01.1991 - 01.1995
Teacher Assistant
South Morrison
01.1987 - 01.1991
Public Safety Administration -
Hampton University
Virginia Commonwealth University
Public Speaking & Communications -
Dale Carnegie