Connie Matthews
Richmond,Virginia
Summary
Dynamic operations leader with over 25 years of experience in people management and team supervision. Proven expertise in daily administration, process improvement, and compliance oversight. Skilled in directing and mentoring staff to enhance productivity, quality, and safety, aligned with organizational values. Proven ability to foster teamwork and improve operational processes.
Overview
35
35
years of professional experience
Work History
Meal Packaging Assistant
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Richmond, Virginia
06.2023 - Current
Assessed daily volumes to define performance metrics and enhance workload planning for warehouse operations.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinate shipping schedules, ensuring timely delivery of products to clients.
- Developed training programs focused on best practices in warehouse safety and efficiency.
- Assist with development and implementation of compliance training programs for staff across all departments.
- Led investigations into compliance violations, providing recommendations for corrective actions.
- Collaborate with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Collaborate with team members to meet daily production targets consistently.
- Maintain a clean and organized work environment to enhance productivity and safety standards.
Distribution Manager
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Richmond, Virginia
01.2022 - 06.2023
Assessed daily volumes to define performance metrics and enhance workload planning for warehouse operations.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated shipping schedules, ensuring timely delivery of products to clients.
- Developed training programs focused on best practices in warehouse safety and efficiency.
- Developed and implemented compliance training programs for staff across all departments.
- Led investigations into compliance violations, providing recommendations for corrective actions and policy revisions.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Collaborated with team members to meet daily production targets consistently.
- Maintained a clean and organized work environment to enhance productivity and safety standards.
Safety and Compliance Manager
Produce Source Partners
Ashland, Virginia
01.2011 - 01.2021
Evaluated daily volumes to establish metrics and optimize workload planning for warehouse operations.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated shipping schedules, ensuring timely delivery of products to clients.
- Developed training programs focused on best practices in warehouse safety and efficiency.
- Developed and implemented compliance training programs for staff across all departments.
- Led investigations into compliance violations, providing recommendations for corrective actions and policy revisions.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
Customer Service Supervisor
Produce Source Partners
Ashland, Virginia
01.2010 - 01.2011
- Developed strategic plans and monitored sales performance, managing order fulfillment and processing.
- Provided timely feedback to customers and guided employees in resolving complex issues.
Operations Manager
Produce Source Partners
Ashland, Virginia
01.1995 - 01.2010
- Directed daily operations of two multi-site centers, managing a staff of 80.
- Ensured efficient operations through effective packing, delivery methods, and compliance with food safety standards.
Warehouse Supervisor
Produce Source Partners
Ashland, Virginia
01.1991 - 01.1995
Evaluated daily volumes to establish metrics and optimize workload planning for warehouse operations.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated shipping schedules, ensuring timely delivery of products to clients.
- Developed training programs focused on best practices in warehouse safety and efficiency.
Education
Public Safety Administration
Hampton University
Public Speaking & Communications
Virginia Commonwealth University
Skills
- Safety and Compliance
- Operational Efficiency
- Conflict Resolution
- Strategic Planning
- Problem Solving
- Training and Development
- Peer Mentoring
Accomplishments
- Streamlined labeling processes, reducing mislabeling incidents by 20%.
- Created volunteer training materials, cutting onboarding time by 15%.
- Orchestrated a logistics optimization project that improved delivery times by 20%, directly impacting customer satisfaction and retention.
- Enhanced employee engagement and morale through quarterly team-building initiatives, leading to a 15% reduction in turnover.
- Achieved a 98% compliance rate during external safety audits over five consecutive years, significantly enhancing the organization’s reputation.
- Streamlined labeling processes, reducing mislabeling incidents by 20%.
Training
- Dale Carnegie – Public Speaking & Communications
- Certified Forklift Trainer – Dougherty Equipment Company
Timeline
Meal Packaging Assistant
Feed More
06.2023 - Current
Distribution Manager
Feed More
01.2022 - 06.2023
Safety and Compliance Manager
Produce Source Partners
01.2011 - 01.2021
Customer Service Supervisor
Produce Source Partners
01.2010 - 01.2011
Operations Manager
Produce Source Partners
01.1995 - 01.2010
Warehouse Supervisor
Produce Source Partners
01.1991 - 01.1995
Public Safety Administration
Hampton University
Public Speaking & Communications
Virginia Commonwealth University