Connie Mayfield
Conover,NC
Summary
Dynamic Finishing Specialist at WestRock with a proven track record in enhancing customer satisfaction through expert problem-solving and quality assurance. Successfully implemented training programs that improved employee retention and performance. Skilled in analytical thinking and management collaboration, ensuring project goals are met efficiently and effectively.
Overview
30
30
years of professional experience
Work History
Finishing Specialist
WestRock
07.1998 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Sanitation
Proline Cleaning Services
01.2014 - 08.2019
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
Bindery Technician
Hickory Printing Company
01.1995 - 08.1998
- Streamlined workflow processes for improved productivity and reduced machine downtime.
- Ensured consistent product quality with meticulous attention to detail in the binding process.
- Assisted in training new employees, ensuring they quickly understood company procedures and machinery operation.
- Maintained a safe working environment by adhering to OSHA regulations and company safety policies.
Education
Certified Nursing Assistant
Catawba Valley Community College
Hickory, NC05-1994
High School Diploma -
Newton Conover High School
Newton06-1993
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Quality assurance
- Management collaboration
Timeline
Sanitation
Proline Cleaning Services
01.2014 - 08.2019
Finishing Specialist
WestRock
07.1998 - Current
Bindery Technician
Hickory Printing Company
01.1995 - 08.1998
Certified Nursing Assistant
Catawba Valley Community College
High School Diploma -
Newton Conover High School
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