Connie Maynard
Nashville,TN
Summary
Motivated individual with experience in customer service and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
AR Account Manager
Western Express, Inc.
12.2019 - Current
- Managed 70-80 customer accounts, ensuring timely and accurate accounts receivable processes.
- Ensured customers adhered to contractual payment terms by managing timely communication and invoice resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed invoice submissions and discrepancy resolutions through third-party payment sites like Cass, Ryder, and E2 Open.
- Kept comprehensive records of daily activities and customer aging to oversee the status of all customer invoices.
- Addressed and resolved invoicing discrepancies through collaboration with customers, internal sales team, and operations team.
Recruiting Specialist
Western Express, Inc.
04.2018 - 12.2019
- Evaluated driving candidates by processing leads from third-party sources.
- Managed applicant inquiries via phone and routed calls to relevant departments.
- Executed an average of 100 outbound calls per day to reach out to potential candidates.
- Assisted potential employees in navigating the application and orientation stages.
- Managed travel and lodging details for drivers scheduled for orientation.
- Requested and validated pre-employment reports using HireRight and SuperVision programs.
- Managed driver seating process by effectively using AS400 systems for tracking.
- Exceeded company hiring quotas by successfully recruiting a minimum of 3 new hires each week.
Receptionist
America’s Motorsports
11.2017 - 04.2018
- Answer a multi-line phone system and direct calls to proper departments
- Organized and filed PDI sheets for integration of new vehicles into inventory.
- Warmly greeted customers and provided interim assistance with inquiries regarding vehicles.
- Take and edit photos for the store’s social media accounts
- Create drive out tags for vehicle purchases
- Followed up with previous customers to ensure satisfaction with their vehicle purchase
Certified Customer Framer
Michaels
10.2016 - 04.2018
- Used refined selling techniques to reach and exceed company sales quotas
- Advised customers on framing options to complement and elevate the aesthetics of their artwork.
- Assembled customer orders with precision, ensuring high-quality standards.
- Delivered customer orders within specified timeframes, maintaining adherence to deadlines.
- Delivered personalized design and framing options to meet customers' budgetary needs.
Customer Experience Manager
Michaels
04.2013 - 10.2016
- Made sure all customers in store and over the phone received excellent customer service
- Trained and followed up with employees to make sure they understood procedures and SOPs
- Set displays according to planograms and visual merchandising guidelines
- Ensured the security of all funds by managing nightly closing procedures.
- Supervised customer satisfaction efforts at the sales floor, cash registers, framing counter, and floral counter.
Cashier
Michaels
09.2012 - 04.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and orderly checkout area
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
A.S - Criminal Justice
Volunteer State Community College
07-2025
High School Diploma -
Creek Wood High School
05.2012
Skills
- Management Experience
- Customer Service Skills
- Knowledge of Tenstreet/HireRight/ and Supervision programs
- Account management
- Microsoft Office
- Detail oriented
- Refined selling techniques
- Issue resolution
Timeline
AR Account Manager
Western Express, Inc.
12.2019 - Current
Recruiting Specialist
Western Express, Inc.
04.2018 - 12.2019
Receptionist
America’s Motorsports
11.2017 - 04.2018
Certified Customer Framer
Michaels
10.2016 - 04.2018
Customer Experience Manager
Michaels
04.2013 - 10.2016
Cashier
Michaels
09.2012 - 04.2013
High School Diploma -
Creek Wood High School
A.S - Criminal Justice
Volunteer State Community College
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