Connie McClain

Work History

Insurance Specialist

Rayus Radiology

08.2023 - 09.2023

Maintained high standards of customer service by building relationships with clients.
Processed eligibility and benefits verification and authorization requests for up to or over 40 patients per day.
Maintained confidentiality of patient finances, records, and health statuses.
Resolved discrepancies in insurance payments by collaborating with carriers.
Followed up on denials, late payments, extensions and other special circumstances.
Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Medical Secretary/Receptionist

Anderson Orthopaedic Clinic

01.2023 - 08.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Submit authorization request for Musculoskeletal surgical procedures, including drugs, and durable medical equipment.
Supported office staff and operational requirements with administrative tasks.
Enhanced office productivity by handling high volume of up to 60 callers per day.

Administrative Assistant

Gym-Jam Therapeutics

08.2021 - 11.2022

Managed up to 50 or more phone calls and email correspondence and handled incoming and outgoing mail and faxes
Perform monthly clearance check on all clinical providers licenses through PA State OIG, DSSH, and SAM database
Query rendering providers to correct documentation errors for accurate billing
Contact insurance to verify insurance information and obtain billing authorization
Document patient demographic information, medical data and insurance details to facilitate smooth appointments and payment processing
Managed master calendar and scheduled appointments for clinicians based on optimal patient loads and provider's availability

HOME LEARNING COACH

K12 Cyber School

09.2020 - 06.2021

Complete logs and updated student documents for institutional and personal recordkeeping
Supported two homebound students with complete instructional assistance
Implemented instructional technology support using various tools for teaching and learning
Guided students in comprehension and completion of homework as well as for ongoing literacy work
Documented course development and archival processes as requested

Overnight Price Management Specialist

Walmart

08.2017 - 12.2019

Responsible for setting up racks and units used for displays, and work in conjunction with sales associates, merchandising staff, and managers
Interpret instructions when assembling new displays
Inspected floor displays, noted missing items and immediately replenished merchandise
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
Evaluated customer needs and feedback to drive product and service improvements
Help increase marketing, retail sales by over 20% daily

Environmental Service Technician

A.C.G. Enterprise Ltd

09.2016 - 01.2017

Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
Established and maintained clean and comfortable environments in warehouse buildings by vacuuming, cleaning windows and dusting
Hand-dusted and wiped down office furniture, fixtures and windowsills to keep areas clean and comfortable
Supervised supplies in inventory, including sanitation supplies and office supplies and submitted lists to office administrator for items requiring immediate reorder

Salad Bar Attendant/ Prep Cook

Hoss's Steak & Seafood Restaurant

12.2015 - 09.2016

Complied with safety standards while handling food and buffet equipment
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
Prepare and cook appetizers, side dish and salads for over 500 customers at times.

Prep/Breakfast Cook

Paradise Hotel

03.2015 - 10.2015

Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Assisted preparation of food plates, overseeing quality and appearance
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specification
Can host up to 500 pax per day

Summary

Overview

Work Availability

Work History

Insurance Specialist

Medical Secretary/Receptionist

Administrative Assistant

HOME LEARNING COACH

Overnight Price Management Specialist

Environmental Service Technician

Salad Bar Attendant/ Prep Cook

Prep/Breakfast Cook

Education

C.B.C.S - Medical Billing And Coding

Skills

Certification

Timeline

Similar Profiles

Julianna BessoneJulianna Bessone

Briana BalisageBriana Balisage

HAOUA CISSEHAOUA CISSE

Ashley ChapmanAshley Chapman

Daniel S. PoolerDaniel S. Pooler