Connie Metts Crews
Shreveport,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seasoned Payroll Specialist with vast knowledge of preparing and submitting payroll-related reports. Comfortable with maintaining confidential and sensitive employee information to comply with payroll policies and procedures. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Administrator and Payroll Specialist
CNC Oilfield Services
09.2022 - Current
- Processing Bi-Weekly payroll for 150+ employees
- Payroll moved from commission earnings and manual payroll for 5 divisions
- Implemented Oracle Net Suite Payroll in 2023 and implemented UKG Ready in 2024
- Received a promotion to Human Resource Specialist in 2023
- Worked in QuickBooks and transitioned into Net Suites/Oracle software and now UKG Ready.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
HR & Payroll Specialist
Southland Printing Company
02.2021 - 04.2023
- Payroll for up to 80 employees using MDGP and transitioned via implementation to APS Payroll Provider
- Previously processed all payroll function manually in MDGP and tax payments.
- Prepared detailed reports on various aspects of the company's workforce compensation structure for senior management, aiding in informed decision making.
- Conducted regular internal audits of payroll records to identify discrepancies or irregularities, swiftly addressing any issues uncovered through these investigations.
- Implemented new payroll software with improved functionality and user-friendliness, leading to increased efficiency and accuracy in processing tasks.
Account Manager
APS Payroll
05.2019 - 02.2021
- Responsible for servicing and managing assigned clients and their accounts by providing system and payroll processing support along with answering questions, offering guidance and solutions in processes, evaluating systems or technical issues
- Maintaining positive relationship with clients and keeping records of customer interactions and/or transactions via email, chat and phone calls using IQ filing software.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Bookkeeper
Miller Kaplan Arase LP
11.2018 - 05.2019
- Client bookkeeper for several firm clients, working in QuickBooks
- Processed Accounts Payables and payroll for clients
- Recorded transactions for clients with Class Codes (law firms)
- Reconciling bank statements and credit card accounts
- Reporting monthly financials
- Working with Practice CS Timekeeping, GoFileRoom, Microsoft; Excel, Word, Outlook Email
- Processed State and Federal tax payments as needed for client payroll taxes along with Annual Filings
- Scanned and filed all documents in GoFileRoom (GFR), cloud-based filing system
- Assisted in Assembly, Proofing and Dispatch Tax Returns for Administration team
- Assisted Partners with any tasks or projects needed
- Processed EFTPS payments in EFTPS Batch system.
Bookkeeper
Lallman, Felton, Peterson & Pierce PA
01.2018 - 11.2018
- Worked with Practice CS Timekeeping, Billing and Report building and printing for 6 CPA's
- Using QuickBooks, processed payroll for the firm and 13 clients and their employees, along with payroll tax filings (State and Federal)
- Scanned and filed all documents in GoFileRoom (GFR), a cloud-based filing system
- Reconciled bank statements and credit card statements each month along with Financial Statements
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
APS Payroll
APS Payroll
03.2016 - 08.2017
- Responsible for servicing and managing assigned 250+ clients and their accounts by providing system and payroll processing support along with answering questions, offering guidance and solutions in processes, evaluating systems or technical issues
- Maintaining positive relationship with clients and keeping records of customer interactions and/or transactions via email, chat and phone calls using IQ filing software.
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
Skills
- Type 75 WPM
- Windows/Microsoft Office, Microsoft Teams
- Payroll & HR Specialist functions - Using QuickBooks, MDGP, UKG Ready, Net Suites, APS, Gazelle, ADP, Hand Scanners, Kronos, UKG, Net Suites, EFTPS Batch Payment Software
- Accounts Payable & Accounts Receivable/Billing & Collections using QuickBooks, MDGP & MAS90
- GoFileRoom Filing Software – Cloud Based
- PDF Software / Filing / Bookmarking
- Smart Service – HVAC Scheduling and billing
- System 36 and IBM AS400
- Copiers, Scanners, Switch Boards/Phones, Fax
Certification
- Fundamental Payroll Certified (FPC)
- Louisiana Notary Public
Timeline
HR Administrator and Payroll Specialist
CNC Oilfield Services
09.2022 - Current
HR & Payroll Specialist
Southland Printing Company
02.2021 - 04.2023
Account Manager
APS Payroll
05.2019 - 02.2021
Bookkeeper
Miller Kaplan Arase LP
11.2018 - 05.2019
Bookkeeper
Lallman, Felton, Peterson & Pierce PA
01.2018 - 11.2018
APS Payroll
APS Payroll
03.2016 - 08.2017
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