Summary
Overview
Work History
Education
Skills
References
Timeline
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Connie Miles

Los Angeles,CA

Summary

Strategic professional known for high productivity and efficient task completion. Possess specialized skills in relationship building, strategic planning, ensuring successful partnerships and project outcomes. Excel in communication, teamwork, and adaptability, using these soft skills to foster collaboration and drive mutual success with partners.

Overview

20
20
years of professional experience

Work History

Partner Account Manager

SWIVEL Transactions
San Antonio, TX
01.2024 - 11.2024
  • Developed program to manage over 20 partner integration relationships.
  • Collaborated with marketing to design promotional materials for new partner tier program.
  • Established communication channels with partners to report production metrics and product strategies.
  • Advised senior leadership on optimizing partner sponsorship spending to enhance revenue and meet corporate objectives.

Program Manager

SWIVEL Transactions
04.2010 - 01.2024
  • Drove annual transaction growth of at least 15%.
  • Collaborated with sales and account management teams to communicate product enhancements.
  • Developed client communications for announcing product enhancements.
  • Partnered with senior leaders and technical teams to prioritize enhancement initiatives.
  • Managed conversions for banking relationships and card processing technologies.
  • Provided subject matter expertise to support internal and sales/account management teams.
  • Negotiated agreements and pricing for prospective and existing clients.

Account Manager

SWBC
09.2004 - 04.2010
  • Achieved customer retention rate of 98% through effective relationship-building activities.
  • Coordinated with clients and internal teams to ensure seamless implementation and installation of new products.
  • Conducted product training sessions for customers to enhance user experience.
  • Managed customer relationships to foster loyalty and trust.
  • Identified opportunities for cross-selling products to maximize revenue potential.

Education

High School Diploma -

West Valley Occupational
Canoga Park, CA

Skills

  • Customer service
  • Communication skills
  • Microsoft Excel, Word, PowerPoint
  • Client relationship management
  • Effective communication
  • Sales strategy
  • Team collaboration
  • Problem solving
  • Cross-functional team leadership
  • Organizational skills
  • Data tracking and analysis
  • Self motivation
  • Competitive analysis
  • Account management
  • Contract negotiation

References

References available upon request.

Timeline

Partner Account Manager

SWIVEL Transactions
01.2024 - 11.2024

Program Manager

SWIVEL Transactions
04.2010 - 01.2024

Account Manager

SWBC
09.2004 - 04.2010

High School Diploma -

West Valley Occupational

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Connie Miles