Microsoft
Connie Miles
McCamey,TX
It is never too late to be what you might have been.
George Eliot
Summary
Seasoned nursing professional with a robust background in nursing administration and emergency medicine and management. Very knowledgeable in many other areas such as Case Management, Infection Control, Employee Health, Chronic Care Management and Home Health. Has a vast knowledge of operations within Critical Access Hospitals, and caring for patients in very rural areas with little to no access to specialty care. Demonstrated leadership in disaster management, ensuring high-quality care coordination and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Employee Health Nurse (back Up)
Permian Regional Medical Center
03.2024 - 10.2024
- Supported employees in maintaining compliance with OSHA regulations through regular trainings and educational materials.
- Maintained accurate records of employee health data, ensuring confidentiality and adherence to HIPAA guidelines.
- Ensured healthy work environment by monitoring and addressing potential hazards.
- Responded promptly to workplace incidents, providing immediate care and coordinating appropriate follow-up treatment when necessary.
- Fostered supportive environment by actively listening to employee concerns and addressing issues related to workplace stressors or barriers to wellness.
- Provided ongoing support to employees dealing with personal health challenges, offering guidance on managing symptoms and maintaining productivity at work.
- Provided necessary immunizations to employees.
- Maintained health and vaccination records for employees in accordance to policies and protocols.
Staff Development Assistant
Permian Regional Medical Center
03.2024 - 10.2024
- Revised existing staff evaluation tools to better align with company objectives and values.
- Assisted in facilitating team-building activities to foster a positive work environment and improve collaboration.
- Collaborated with management to identify areas of improvement in staff skills and knowledge.
- Streamlined training processes by creating efficient systems for assessing employee progress and maintaining employee education records.
- Assisted with projects involving multiple departments, fostering greater collaboration among team members.
- Tracked employee progress throughout duration of training programs, adjusting content as needed based on participant compliance.
- Updated training materials regularly to maintain compliance in an ever-changing industry.
- Increased employee engagement levels assisting with interactive skills fair's twice yearly.
- Instructed live orientation classes for new hires, ensuring smooth integration into company culture and workflow.
- Enhanced staff development by assisting in creating and implementing comprehensive training programs.
Infection Control Nurse (back Up)
Permian Regional Medical Center
03.2024 - 10.2024
- Coordinated successfully and with full compliance to prevent infections according to facility and DNV.
- Continuously maintained proper safety and took precautionary measures to avoid spread of disease and infection.
- Assisted in developing targeted interventions for reducing the risk of infectious diseases among patients and staff.
- Coordinated with local public health agencies during community-based infectious disease outbreaks, providing expert guidance on containment efforts within the facility setting.
- Gathered and submitted data to regulatory agencies for mandatory reportable infections.
- Updated departmental documentation systems, enabling more efficient tracking and reporting of key performance indicators related to infection control programs.
- Increased compliance with hand hygiene practices through ongoing education and training sessions for staff members.
- Led training sessions for staff members on infection prevention topics, ensuring continuous professional development opportunities.
Nursing House Supervisor
Permian Regional Medical Center
03.2023 - 10.2024
- Ensured compliance with healthcare regulations through thorough documentation and adherence to protocols.
- Maintained strong knowledge of current industry trends and best practices, attending professional development workshops regularly.
- Streamlined communication between departments for better patient care and timely treatment.
- Promoted safe working environment for nursing staff by enforcing strict adherence to safety guidelines.
- Developed strong relationships with patients'' families, addressing concerns and providing updates on their loved ones'' conditions.
- Enhanced nursing staff performance by conducting regular training sessions and providing constructive feedback.
- Improved patient satisfaction by implementing efficient nursing schedules and staff assignments.
- Served as liaison between hospital administration and nursing staff, advocating for improvements that positively impacted patient care delivery.
- Identified areas of inefficiency within department and developed targeted solutions that led to more streamlined processes.
- Championed interdisciplinary teamwork across various units within hospital, resulting in more cohesive and collaborative care approach.
- Optimized resource allocation, effectively managing budget to provide necessary supplies and equipment.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Case Management Associate
Permian Regional Medical Center
03.2023 - 10.2024
- Participated in ongoing professional development to maintain current knowledge of best practices in case management.
- Managed caseloads effectively, ensuring timely updates and documentation of all case activities.
- Maintained accurate records by diligently updating case files and documenting client interactions in timely manner.
- Facilitated family meetings to foster understanding of treatment process and address any concerns or questions from loved ones.
- Collaborated with interdisciplinary teams to optimize care delivery and patient progress.
- Evaluated client eligibility for various programs and services based on comprehensive assessments.
- Improved patient satisfaction through consistent communication, support, and advocacy.
- Enhanced patient outcomes by developing individualized care plans and coordinating appropriate services.
- Supported case management team by providing backup coverage and assistance during periods of high caseloads or staff shortages.
- Strengthened relationships with providers and community partners to improve service coordination and expand available resources for clients.
- Streamlined case management processes for increased efficiency and better resource allocation.
- Advocated for clients'' needs within healthcare system, working closely with providers to ensure appropriate care was provided promptly and efficiently.
- Coordinated community resources to provide continuity of care for patients transitioning between settings.
- Assisted diverse clients in overcoming barriers to healthcare access, including financial constraints, transportation issues, or language barriers.
- Identified opportunities for intervention through regular monitoring of client progress toward goals.
- Contributed to organizational growth by actively participating in team meetings and offering input on process improvements.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Provided safety planning, crisis intervention and case management to clients.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Coordinated community resources and secured referrals.
- Evaluated diagnostic data to determine eligibility and needed services.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Assisted individuals with addressing disabilities and developing career plans.
Chief Nursing Officer
Iraan General Hospital District
07.2019 - 03.2024
- Supervised a 14 bed Critical Access Hospital and 3 bed emergency department in a very rural area.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Designed and implemented standards of care for nursing and patient care.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Provided direct nursing care to patients when personnel was short-staffed.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Developed strategic plans for nursing services, aligning with organizational goals and objectives.
- Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
- Optimized workflow processes by integrating advanced technology systems into daily operations.
- Enhanced staff development through comprehensive training programs and mentorship initiatives.
- Promoted a positive work environment by recognizing achievements and addressing concerns promptly.
- Recruited new professional staff members and implemented comprehensive training programs.
- Led recruitment efforts to attract top talent in nursing professionals, maintaining high standards for excellence in patient care delivery.
- Participated in community outreach events to promote healthcare awareness and foster strong relationships with local organizations.
- Managed budgets, ensuring cost-effective use of resources without compromising patient care quality or employee satisfaction.
- Served on committees focused on improving healthcare delivery at both the organizational level as well as within the community.
- Championed patient safety initiatives, resulting in reduced medical errors and improved clinical outcomes.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care across all departments.
- Supervised staff of 13 registered nurses, 6 licensed vocational nurses and 6 nursing assistants.
- Assisted with preparation of budget and expense reports.
- Fostered a culture of continuous improvement, encouraging open communication and teamwork among staff members.
- Implemented innovative solutions to address staffing challenges, reducing nurse turnover rates.
- Streamlined nursing operations for increased efficiency and better resource allocation.
- Served as a liaison between nursing staff, physicians, administration, and other stakeholders for effective communication and collaboration.
- Evaluated clinical performance data to identify areas for improvement and develop targeted action plans.
- Established and maintained effective communication with staff, physicians to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections and inspected staff processes, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance according to CMS guidelines.
- Monitored all day-to-day pharmacy operations and supervised pharmacy staff members.
- Supervised the Chronic Care Management program and performed monthly phone visits with patients while maintaining professionalism, while delivering medical teaching in an attempt to increase patient satisfaction rates.
- Defined testing protocols, quality assurance initiatives and policies and procedures.
- Performed case management and discharge planning on patients admitted into the hospital.
- Performed infection control duties in accordance to CMS guidelines.
- Performed Employee Health duties and maintained employee health records according to the facility's protocols and policies and procedures.
- Performed mandatory reporting to CMS, Texas A&M Archi, NHSN, and to the Texas Department of State Health Services.
- Coordinated and supervised the Swing Bed program in accordance to CMS and Critical Access guidelines.
- Collaborated with administrative staff members from other rural areas.
Charge RN
Iraan General Hospital District
02.2019 - 06.2019
- Charge RN on Med-Surg floor and in emergency department.
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Educated patients and families on disease management strategies, promoting adherence to treatment plans and self-care routines.
- Enhanced patient care by implementing evidence-based nursing practices and developing individualized care plans.
- Mentored and supervised new nurses, fostering supportive and collaborative work environment.
- Maintained organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Contributed to higher patient satisfaction ratings by consistently providing compassionate, empathetic care to all patients regardless of background or condition severity.
- Managed crisis situations effectively, ensuring safety of patients and staff members at all times.
- Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
- Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.
- Served as primary liaison between physicians and nursing staff, maintaining clear communication channels for optimal patient care delivery.
- Ensured compliance with regulatory standards and hospital policies by diligently monitoring documentation accuracy within unit.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
Home Health Registered Nurse Case Manager
Rural Home Health of West Texas
08.2013 - 06.2019
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into community setting.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Served as advocate for patients'' rights, ensuring their needs were met while respecting their preferences and values.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Improved patient outcomes by implementing personalized care plans and closely monitoring progress.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Facilitated smooth transitions between healthcare settings by coordinating services and maintaining open communication with patients, families, and providers.
- Contributed to organizational goals by actively participating in performance improvement initiatives related to home health nursing practice.
- Enhanced overall quality of life for patients suffering from chronic illnesses using a holistic approach that addressed physical, emotional, psychological, social wellbeing.
- Prevented complications by promptly identifying potential issues and taking appropriate action to address them.
- Strengthened patient adherence to prescribed medications and treatments by providing clear instructions and addressing any concerns or barriers.
- Utilized evidence-based practice guidelines when administering medications or performing treatments/procedures ensuring optimal safety and efficacy.
- Maximized staff efficiency by delegating tasks appropriately based on skill level and workload considerations.
- Enhanced patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Promoted patient self-management through health coaching and motivational interviewing techniques.
- Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Charge RN
Iraan General Hospital District
07.2007 - 07.2013
- Charge RN on Med-Surg floor and in emergency department.
- Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
- Educated patients and families on disease management strategies, promoting adherence to treatment plans and self-care routines.
- Enhanced patient care by implementing evidence-based nursing practices and developing individualized care plans.
- Mentored and supervised new nurses, fostering supportive and collaborative work environment.
- Maintained organized clinical environment conducive to efficient workflow by regularly evaluating unit needs and implementing necessary adjustments.
- Contributed to higher patient satisfaction ratings by consistently providing compassionate, empathetic care to all patients regardless of background or condition severity.
- Managed crisis situations effectively, ensuring safety of patients and staff members at all times.
- Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
- Optimized resource allocation during high-volume periods by efficiently delegating tasks based on staff skill sets.
- Served as primary liaison between physicians and nursing staff, maintaining clear communication channels for optimal patient care delivery.
- Ensured compliance with regulatory standards and hospital policies by diligently monitoring documentation accuracy within unit.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Managed patients recovering from medical or surgical procedures.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Recorded details regarding therapies to keep patient charts updated.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Investigated and resolved issues affecting hospital operations and patient care.
Education
Bachelor of Science - Nursing
12-2023
- Dean's List Summer 2023; December 2023
- 3.89 GPA
Associate of Science - Nursing
12-2006
- 3.5 GPA
Licensed Vocational Nurse Certificate - Licensed Vocational Nursing
08-1997
- President's List fall and spring semesters
- 4.0 GPA
Skills
- Disaster Management
- Employee Health
- Infection Control
- Employee and Patient Education
- Chronic Disease Management
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Neonatal Resuscitation (NRP)
- NIMS IS-100, 200, 300, 400, 700, 800
- Emergency Care
- Quality Improvement
- Case Management
- Nursing Administration
Affiliations
- Texas State Office of Rural Health
- Texas Hospital Association
- American Nurses Association
- Texas J RAC
- Texas Border RAC
- Texas Department of Emergency Management
Certification
- Registered Nurse (compact license)
- EMT - Basic (Texas)
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiac Life Support
- BLS - Basic Life Support
- NRP - Neonatal Resuscitation Provider
- NIMS IS-100
- NIMS IS-200
- NIMS IS-300
- NIMS IS-400
- NIMS IS-700
- NIMS IS-800
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementSoftware
Meditech
CPSI/Evident/Tru Bridge
Axiss
Languages
English
Interests
Reading
Camping
Fishing
Cooking
Travel
Timeline
Employee Health Nurse (back Up) - Permian Regional Medical Center
03.2024 - 10.2024
Staff Development Assistant - Permian Regional Medical Center
03.2024 - 10.2024
Infection Control Nurse (back Up) - Permian Regional Medical Center
03.2024 - 10.2024
Nursing House Supervisor - Permian Regional Medical Center
03.2023 - 10.2024
Case Management Associate - Permian Regional Medical Center
03.2023 - 10.2024
Chief Nursing Officer - Iraan General Hospital District
07.2019 - 03.2024
Charge RN - Iraan General Hospital District
02.2019 - 06.2019
Home Health Registered Nurse Case Manager - Rural Home Health of West Texas
08.2013 - 06.2019
Charge RN - Iraan General Hospital District
07.2007 - 07.2013
Texas Tech University - Bachelor of Science, Nursing
Midland College - Associate of Science, Nursing
Midland College - Licensed Vocational Nurse Certificate, Licensed Vocational Nursing
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