Connie Miller
Office Work
Gresham,OR
Summary
Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 2 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Services Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Custodian
Oregon State Hospital
09.2015 - Current
- Cleaned equipment and machinery to maintain in optimum working condition.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Operated buffers and burnishers to clean and polish floors.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Public Service Representative 3
Oregon State Hospital
05.2015 - 09.2015
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Public Service Representative 3
Portland Oregon State Hospital
02.2014 - 05.2015
- Created and maintained compliant work environment.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Custodian
Portland Oregon State Hospital
02.2013 - 02.2014
- Cleaned equipment and machinery to maintain in optimum working condition.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Operated buffers and burnishers to clean and polish floors.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Reported vandalism or other damage to property to supervisor.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Reported damages and hazardous conditions to management for further action.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Education
High School Diploma -
Madison High School
Portland, OR06.1976
Skills
- HAZMAT Knowledge
- Buffing and Waxing
- Fire Safety Regulations
- Employee Training
- Time Management
- Microsoft Office
- Customer Service
- Work Orders
- Bloodborne Pathogens
- Chemical Cleaners
- Preventive Maintenance
- Event Support
- Hazardous Chemical Handling
- Clean Floors
- Policy and Procedure Enforcement
- Spill Cleanup
- Clean Rooms Expertise
- Janitorial Equipment Familiarity
- Team Collaboration
- Attention to Detail
- Emergency Response
- Dependable and Responsible
- Excellent Communication Skills
- Minor Repairs
- Accident and Injury Prevention
- Waste and Recycling Management
- Safety Protocols
- Cleaning and Sanitizing
- Biohazard Disposal
- Learning Strategies
- Cleaning Products
- Customer Needs Assessments
- Proper Waste Disposal
- Productivity and Time Management
- Active Listening
- Following Regulations
- Safety Standards
- Maintaining Building Security
- Providing Feedback
- Hand Trucks
- Carpet Steaming and Shampooing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Custodian
Oregon State Hospital
09.2015 - Current
Public Service Representative 3
Oregon State Hospital
05.2015 - 09.2015
Public Service Representative 3
Portland Oregon State Hospital
02.2014 - 05.2015
Custodian
Portland Oregon State Hospital
02.2013 - 02.2014
High School Diploma -
Madison High School
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