Connie Miranda
Deerfield Beach,FL
Summary
Qualified in Customer Service with 10+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated to give every person the experience I would want to receive!
Overview
24
24
years of professional experience
Work History
Project Manager
Advanced Communications
10.2024 - 12.2024
- Hurricane Relief Project
- Developed comprehensive project plans to outline scope, timelines, and resources.
- Implemented risk management strategies to mitigate potential project delays.
- Facilitated meetings to gather requirements and provide updates.
- Analyzed project performance metrics to drive continuous improvement initiatives.
Senior Benefits Analyst
TriNet
11.2014 - 10.2024
- Created and maintained a Salesforce Knowledge base for internal and external users.
- Analyzed processes for process improvement opportunity
- Recommend procedural changes and efficiencies by reviewing workflow and quality control.
- Analyzed and reported on claims activities.
- Led successful transition between multiple plan administrators, minimizing disruption to employees while improving overall service quality.
- Acted as point of contact to receive and respond to inquiries from members.
- Collaborated with cross-functional teams to create and implement new benefits processes and improve efficiency.
- Implemented effective training programs on FSA and HSA benefits administration for staff, ensuring consistent knowledge across the organization.
Account Manager
Swire Coca-Cola
11.2011 - 10.2014
- Provide exceptional customer service, Managing all 7-11 stores in Swire territories.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with Service Technical equipment issues.
Claims Adjudication
National Benefit Services
12.2007 - 08.2011
- Answering customer calls about FSA and HRA claim reimbursements.
- FSA claim adjudication
- Processing, and posting checks daily for FSA reimbursements.
CSR/Supervisor
Teleperformance USA
02.2001 - 06.2007
- Supervisor over the Nextel project.
- Started as a customer service rep., worked very well in sales and moved up to a supervisor position.
- As a CSR we answered phones, questions, and met sales goals.
- As a supervisor I overlooked a team of 6-10 reps at a time.
- Monitored calls, communicated stats and coaching.
- It was my responsibility of answering all questions of my teammates.
Education
High School Diploma - Standard
Eric Birch High
Fontana, CASkills
- Exceptional communication skills
- Quick learner
- Team building
- Quality assurance
Skills
Strong at typing, and Ten Key, Basic, Cash Handling, Computer Literate, Customer Service, Email, Math, Access, PowerPoint, Windows, Microsoft Word, Project Management, Reading, Strong in Sales, Supervisor, Teamwork, Answering phones, Time Management, WordPerfect
Timeline
Project Manager
Advanced Communications
10.2024 - 12.2024
Senior Benefits Analyst
TriNet
11.2014 - 10.2024
Account Manager
Swire Coca-Cola
11.2011 - 10.2014
Claims Adjudication
National Benefit Services
12.2007 - 08.2011
CSR/Supervisor
Teleperformance USA
02.2001 - 06.2007
High School Diploma - Standard
Eric Birch High