Connie Moore
Sylvester,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager/Executive Assistant to the Vice President
Phoebe Putney Health Systems
2015.03 - 2024.04
- Manage all meetings and record and prepare minutes for distribution.
- Communicates with potential new members to assist in sales of what our department can offer a payor or provider's office
- Operates online system through Financial Services to create and process check requests for department and expense reports
- Manages Annual Dues Invoices – create invoice for each provider, distribute, track payments and follow up.
- Handled sensitive and proprietary information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
- Served as an essential point of contact for internal and external stakeholders, ensuring timely responses to inquiries and effective communication between parties.
- Streamlined communication for Vice President by handling phone calls, emails, and in-person inquiries.
- Increased office efficiency by maintaining organized filing systems and updating database records.
Executive Assistant to Vice President of Revenue Cycle
Phoebe Putney Memorial Hospital
2008.08 - 2015.03
- Created and Monitored SOPs for the handling of classified documents that include proprietary information and financial statements
- Maintained records in accordance with legal requirements
- Organized an accurate calendar for VP, arranges meetings and keeps meeting agendas and documents organized
- Delivered 3+ Monthly Financial reports that included operating cost and other components for the office.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Identified opportunities to improve business process flows and productivity.
Education
BS Business Administration -
Western Governors University
Salt Lake City, UTMaster Cosmetologist -
Albany Technical College
Albany, GA05.1994
Associate in Business Administration -
Darton State College
Albany, GA05.1993
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Financial Accounting
- Sales
- Customer Service
- Organizational Skills
- Office Administration
- Scheduling and calendar management
- Administrative Support
- Document Management
Leadership Experience
Hospital Safety Influencer, Albany, GA, Public Speaker and Personal Development, 04/01/20, 04/01/24, Partner with hand selected team of Health System staff to educate employees on the importance of Hospital Safety., Spearhead interdepartmental weekly safety meetings, attend monthly systemwide meetings, create new processes to uphold systemwide safety initiatives, worked with 150+ individuals.
Hobbies and Interests
- Customer Value
- Public Speaking
- Leadership Development
- Personal Excellence
- Sales
Timeline
Office Manager/Executive Assistant to the Vice President
Phoebe Putney Health Systems
2015.03 - 2024.04
Executive Assistant to Vice President of Revenue Cycle
Phoebe Putney Memorial Hospital
2008.08 - 2015.03
BS Business Administration -
Western Governors University
Master Cosmetologist -
Albany Technical College
Associate in Business Administration -
Darton State College
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