Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Connie Morales

Phoenix

Summary

Experienced professional in specialized roles, offering valuable insights and practical expertise. Known for fostering team collaboration and consistently achieving objectives. Reliable and adaptable with strong problem-solving and analytical skills.

Overview

19
19
years of professional experience

Work History

Corporate Actions Sr Specialist

Charles Schwab & Co., Inc
08.2014 - Current
  • Research and resolve escalated inquiries specializing in domestic/ foreign Distribution, Mandatory, and Fixed Income events
  • Streamlined corporate actions and distribution processing, ensuring accurate execution and risk mitigation through meticulous analysis of complex event information.
  • Meticulously review and reconcile event discrepancies, demonstrating keen attention to detail and maintaining data integrity and compliance.
  • Excellent judgement and able to limit risk exposure associated with allocations received from custodians, depositories, and transfer agents.
  • Adapt swiftly to workflow changes, prioritizing tasks efficiently to meet business needs and consistently deliver high-quality outcomes.
  • Ability to prioritize tasks effectively in a demanding escalation environment through time management skills utilizing a risk-based approach to prioritize and complete daily functions.
  • Strong organizational skills with ability to work on and complete multiple assignments within established deadlines
  • Excellent interpersonal and communication skills to effectively leverage cross-departmental relationships and collaborate with business partners to swiftly resolve issues.
  • Working knowledge of Schwab systems such as Client Central, Bluezone, Gentran, MyQ, Control Hub, and Microsoft Office
  • Lead and monitor training initiatives for new team members, fostering a culture of continuous learning and professional development.
  • Identified areas in need of critical improvement and implemented quality-oriented strategies to help operations accomplish ambitious short- and long-term targets.
  • Fostered culture of continuous improvement, leading by example, and encouraging innovation at all levels.

International Ops Specialist

Charles Schwab & Co
02.2006 - 08.2014
  • Efficiently processed International New Accounts, Account Updates, Options, and Account Maintenance requests
  • Performed due diligence and regulatory review for new accounts and account updates
  • Meticulously managed sensitive documents and confidential client documentation including birth certificates, bank statements, and passports
  • Translated client documentation from Spanish to English
  • Assist internal International and Domestic branches and Client Services Representatives with operational questions and escalations
  • Developed and maintained strong business relationships with internal departments, branches, and internal partners
  • Implemented and led training sessions for new hires improving team accuracy and efficiency

Education

Arizona State University
Tempe, AZ

Skills

  • Professionalism
  • Time management abilities
  • Interpersonal skills
  • Self motivation
  • Operational efficiency
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Organizational skills
  • Reliability
  • Problem-solving abilities
  • Attention to detail
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Corporate Actions Sr Specialist

Charles Schwab & Co., Inc
08.2014 - Current

International Ops Specialist

Charles Schwab & Co
02.2006 - 08.2014

Arizona State University

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