Connie Morris
Maurertown,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Department Of Motor Vehicles
12.2014 - Current
- Implement policy and procedures on a daily basis.
- Assist Manager with daily office duties.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Delivered performance reviews, recommending additional training or advancements.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Maintained computer and physical filing systems.
- Optimized office schedule to balance team workloads, and group productivity.
- Provide exceptional customer service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative
Department Of Motor Vehicles
09.2003 - 12.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and communicated policy, procedure and regulations.
- Administered vision, driver and in the car road tests.
- Processed vehicle registration, titling, tax collection and other DMV related services.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Central High School
Woodstock06.2000
Skills
- Interpersonal Relations
- Compliance understanding
- Problem Resolution
- Project management abilities
- Customer Service
- Money Handling
- Policy Enforcement
- Customer Relationship Management (CRM)
- Conflict Resolution
- Staff Training and Development
- Staff Management
Timeline
Assistant Manager
Department Of Motor Vehicles
12.2014 - Current
Customer Service Representative
Department Of Motor Vehicles
09.2003 - 12.2014
High School Diploma -
Central High School
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