Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Accomplishments
Timeline
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CONNIE MOUIPHACHANH

Fort Worth

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sr. NRCMA

Texas Oncology
03.2025 - Current
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

TRIAGE MEDICAL ASSISTANT/PATIENT CARE COORDINATOR

Catalyst Physicians Group
07.2024 - 03.2025
  • Met deadlines through effective time management.
  • Streamlined processes with software.
  • Maintained accurate, confidential records.
  • Verified documentation to prevent errors.
  • Confirmed insurance during admissions.
  • Communicated treatment plans with stakeholders.
  • Reported risks to supervisors.
  • Reviewed test results with the team.
  • Ordered diagnostic tests.
  • Scheduled appointments.
  • Maintained consistent communication with patients for timely updates.

LEAD NRCMA

NORTH TEXAS KIDNEY DISEASE ASSOCIATES
03.2022 - 07.2024
  • Standardized lab procedures.
  • Recorded patient histories.
  • Supported physician quality.
  • Coordinated for efficiency.
  • Communicated patient updates.
  • Checked vitals.
  • Maintained documentation.
  • Managed scheduling and visitors.
  • Performed lab tests.
  • Facilitated patient preparation procedures.
  • Streamlined office processes.
  • Handled prescription refills.
  • Engaged in discussions during workflow meetings.

ER NIGHT PHLEBOTOMIST

John Peter Smith Hospital
08.2021 - 12.2022
  • Collected blood specimens via venipuncture, micro-, and capillary puncture across all ages.
  • Performed point-of-care testing and substance ingestion tasks.
  • Applied age-specific expertise for effective interactions.
  • Explained procedures, maintained professionalism, and managed lab data (LIS/HIS).
  • Ensured compliance with policies, HIPAA standards, and safety protocols.
  • Reviewed patient information and collection orders to ensure accuracy.
  • Performed specimen processing activities, including centrifugation and aliquoting.
  • Trained and mentored new phlebotomy staff.
  • Flushed IV lines with saline.

Lead NRCMA & NRCPT

Texas Health
03.2020 - 09.2021
  • Prepared and administered medications to alleviate patient symptoms.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Logged samples correctly into computerized tracking system.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Packaged and shipped specimens to central lab daily.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

PATIENT CARE TECHNICIAN - CCHT

DaVita Kidney Care
07.2017 - 03.2020
  • Provided personalized, safe, and hygienic dialysis care.
  • Managed treatment plans for multiple patients simultaneously.
  • Cared for complex kidney patients under RN supervision.
  • Monitored and recorded vitals pre-, intra-, and post-dialysis.
  • Ensured dialysis machines met sanitation protocols.
  • Ensured safe dialysis treatment.
  • Ensured rapid dissemination of patient condition changes to RN.
  • Initiated and concluded dialysis per protocols.
  • Resolved machine alarm issues.
  • Supported unit management oversight.
  • Combined acid and bicarbonate compounds.
  • Collected, processed, and packaged lab specimens.
  • Calibrated dialysis equipment to specifications.

NRCMA & NRCPCT/ HYBRID CHRONIC CARE MANAGEMENT

Nephrology Associates
07.2012 - 07.2017
  • Educated patients on kidney care.
  • Reviewed treatment plans to reduce nephrotoxin exposure.
  • Instructed on renal diet management.
  • Instructed on pre-dialysis care.
  • Coordinated renal biopsy appointments.
  • Referred for access placement.
  • Interpreted diagnostic findings effectively.
  • Performed triage and blood draws; ensured seamless care.
  • Restocked and organized medications.
  • Identified care gaps and improvement opportunities.
  • Developed care plans for chronic conditions.

Education

Bachelor of Arts - Health Administration

Weatherford College
Weatherford, TX
05.2026

Associate of Arts - Health Administration

Weatherford College
Weatherford, TX
08.2024

Skills

  • Patient Education
  • Patient-Centered Care Delivery
  • CMS Guidelines
  • Employee Training
  • Coordinated Patient Referral Process
  • Patient triage
  • Phlebotomy
  • Case management
  • Clinical and administrative support
  • Insurance authorizations
  • Quality Assurance Controls
  • Coordinating Tests and Procedures
  • Team Leadership
  • Quality Management Processes
  • HIPAA compliance
  • Collaboration
  • Interpersonal communication

Certification

  • NRCMA
  • NRCPCT
  • BLS

LANGUAGES

Laotian: Native/ Bilingual

Accomplishments

  • Honors.
  • Dean's List
  • Vice President's List.

Timeline

Sr. NRCMA

Texas Oncology
03.2025 - Current

TRIAGE MEDICAL ASSISTANT/PATIENT CARE COORDINATOR

Catalyst Physicians Group
07.2024 - 03.2025

LEAD NRCMA

NORTH TEXAS KIDNEY DISEASE ASSOCIATES
03.2022 - 07.2024

ER NIGHT PHLEBOTOMIST

John Peter Smith Hospital
08.2021 - 12.2022

Lead NRCMA & NRCPT

Texas Health
03.2020 - 09.2021

PATIENT CARE TECHNICIAN - CCHT

DaVita Kidney Care
07.2017 - 03.2020

NRCMA & NRCPCT/ HYBRID CHRONIC CARE MANAGEMENT

Nephrology Associates
07.2012 - 07.2017

Associate of Arts - Health Administration

Weatherford College

Bachelor of Arts - Health Administration

Weatherford College

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