Connie Myers

• Evaluated procurement needs and projected expenditures.
• Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
• Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
• Assisted in preparation of annual budgets, working closely with department heads to gather necessary information.
• Identified and monitored budget expenses for accuracy and signs of fraud.
• Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.

• Audited 10 charts daily for CMS and JACHO compliance.
• Checked stock to determine inventory level and placed orders for needed supplies.
• Contributed to positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
• Reported liabilities and risk management concerns to manager for review.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

• Applied HIPAA privacy and security regulations while handling patient information.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Reported liabilities and risk management concerns to supervisor for review.
• Contributed to positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Compiled information from patients and caregivers or family members to identify care concerns.
• Performed monthly audits for employee performance over a 50 emergency room.
• Liaison between staff and providers.
• Managed approximately 50 calls per shift from staff, patient family, and providers.

• Completed approximately 30 patient registrations quickly and cordially for all ED patients.
• Strictly followed all federal and state guidelines for release of information. Confirmed patient information, collected copays and verified insurance.
• Efficiently performed insurance verification.
• Ensured all staff completion of all mandatory education and training classes.
• Positively interacted with patients, families, hospital staff and general public.
• Lead team of 3-4 per shift for a 50 bed emergency room.

• Documented and managed patient information using HealthQuest and OneRev.
• Answered patient questions and fielded complaints. Ran credit card batches and balanced deposits on daily basis.
• Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Directed patient flow during practice hours, minimizing patient wait time.
• Acquired insurance authorizations for procedures and tests ordered by attending physician.
• Provided administrative support for three physicians.
• Confirmed patient information, collected copays and verified insurance for approximately 50 visits per day.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Collected pertinent information from the patient, family and friends, medical records and prescriptions. Maintained a state of readiness and alertness for all assignments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Scheduled radiology exams for patients. Confirmed patient information, collected copays and verified insurance. Posted charges, payments and adjustments. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams.

Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.  Administered simple range of motion exercises. Maintained a clean, orderly and well-stocked environment. Escorted patients to examination rooms and prepared them for physician exams. Monitored patients with acute conditions. Tested patients' blood glucose levels. Utilized strong assessment skills to determine necessary patient care. Obtained vitals for a floor of 12-18 patients per shift in emergency center setting.

Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments.  Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Provided patients and families with emotional support.  Administered simple range of motion exercises. Maintained a clean, orderly and well-stocked environment.  Monitored patients with acute conditions. Tested patients' blood glucose levels. Utilized strong assessment skills to determine necessary patient care. Obtained vitals for a floor of 12-18 patients per shift in ortho-trauma unit.

Cleaned and organized patients’ living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.  Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.  Assisted with ADLs. Exhibited compassionate care and communication with regard to issues of death and dying.  Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management. Personally addressed and welcomed guests to business per day, improving overall customer service and engagement. Kept reception area clean and organized to provide visitors with positive first impression of company. Instructed patients with home care exercises to promote patient ROM and overall health. Used various mechanical and electrical equipment and prosthetic and orthotic devices to properly treat patients. Trained patients on how to safely and effectively use therapy equipment, such as pulleys, weights and inclined surfaces.