Connie Myles
Florissant,MO
Summary
At HDIS, I excelled as a Customer Service Representative, leveraging my call center experience and Microsoft Excel skills to enhance customer satisfaction and loyalty. Known for resolving complaints with empathy and professionalism, I significantly contributed to improved customer retention rates and positive feedback, demonstrating exceptional follow-up skills and a commitment to excellence.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
HDIS
05.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Beaumont High School
St Louis, MO01-1971
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Documentation
- Prioritization
Timeline
Customer Service Representative
HDIS
05.2012 - Current
High School Diploma -
Beaumont High School
Similar Profiles
Craig ChapmanCraig Chapman
Warehouse Worker at HdisWarehouse Worker at Hdis
Amanda BranomAmanda Branom
Customer Service Representative at HDISCustomer Service Representative at HDIS
Monica BeckMonica Beck
Customer Sales Representative at HDISCustomer Sales Representative at HDIS
Latonya DavisLatonya Davis
Call Center Representative at EquifaxCall Center Representative at Equifax
Maleah MooreMaleah Moore
Student Library Assistant at Hazelwood West Middle SchoolStudent Library Assistant at Hazelwood West Middle School