Connie Nikkel
Ames
Summary
Results-driven lead custodian with over 8 years of experience in facility maintenance. Proven track record in training new staff and implementing efficient cleaning protocols. Dedicated to fostering a clean, safe, and welcoming environment for residents and visitors.
A professional custodian with solid expertise in maintaining orderly environments. Skilled in using cleaning equipment and handling various cleaning chemicals. Known for effective teamwork and adaptability to changing priorities. Consistently reliable and dedicated to achieving high but, reasonable standards in every task.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Custodian 2
Iowa State University Resident Halls
04.2018 - Current
- Maintained cleanliness and sanitation standards in resident halls to ensure a safe living environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
- Conducted routine inspections of facilities to identify maintenance needs and report issues promptly.
- Collaborated with team members to coordinate cleaning schedules and prioritize tasks effectively.
- Trained new custodial staff on safety protocols and best practices for maintaining cleanliness standards.
- Implemented inventory management processes for cleaning supplies, ensuring availability without excess waste.
- Developed and maintained positive relationships with residents to address concerns regarding facility cleanliness.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Lead Custodian
Ames Racquet & Fitness Center
08.2014 - 03.2018
- Supervised custodial staff, ensuring adherence to safety protocols and operational standards.
- Developed cleaning schedules to optimize facility maintenance and enhance member experience.
- Implemented training programs for new hires, promoting effective techniques and workplace efficiency.
- Conducted regular inspections of equipment and supplies, maintaining inventory levels for operational readiness.
- Collaborated with management to establish best practices for cleanliness and facility upkeep.
- Resolved member concerns regarding facility cleanliness, fostering positive relationships with clientele.
- Streamlined workflow processes, reducing downtime and improving overall service delivery in custodial operations.
- Led initiatives to enhance sustainability practices within custodial services, contributing to environmental stewardship efforts.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
Assistant Manager
American Trendz Salon
10.2003 - 04.2006
- Led team initiatives to enhance customer service and operational efficiency.
- Developed training programs to improve staff performance and engagement.
- Implemented process improvements that streamlined operations and reduced errors.
- Managed inventory control systems to ensure accurate stock levels and availability.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Haircutting, hairstyling, and haircoloring best practices. Communicates clearly and has strong active listening skills.
- Builds long-term relationships with clients and has excellent social skills. Collaborates with other hair stylists and managers and is a team-player.
Education
GED -
Ames High School
Ames, IACosmetology - Hair Styling
Bernels Cosmetology
Ames, IA06-1992
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Performing work orders
- Performing Supply orders
- Training new employees
- Inspecting others work
- Delegation of tasks
- Organization
- Trained under ISU programs an equipment ex(workday, word, excel, outlook, access plus, auto scrubbers, floor scrubbers, kaivac systems)
- leadership lectures
Accomplishments
- Supervised team of 7-15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 15+ people in the development of preparing 1500+ rooms for summer conferences.
- Achieved customer satisfaction by completing student complaint ticket with accuracy and efficiency.
Certification
- Blood born pathogens an sharps Training - completed yearly
Languages
English
Full Professional
Timeline
Custodian 2
Iowa State University Resident Halls
04.2018 - Current
Lead Custodian
Ames Racquet & Fitness Center
08.2014 - 03.2018
Assistant Manager
American Trendz Salon
10.2003 - 04.2006
GED -
Ames High School
Cosmetology - Hair Styling
Bernels Cosmetology