Connie Nordmark
Littleton,CO
Summary
Highly motivated and personable customer service professional with a polished demeanor, strong work ethic, and a genuine passion for hospitality. Brings a unique blend of leasing, property management, executive assistant, and corporate IT experience, along with a proven ability to create welcoming, efficient, and professional front-line environments. Technically astute and quick to master new systems and processes. Eager to bring a customer-first, service-focused mindset and strong organizational skills to a dynamic hotel front desk or concierge team in a part-time capacity.
Overview
30
30
years of professional experience
Work History
Real Estate Leasing Agent /Senior Property Manager
Mueller Partners
Highlands Ranch, CO
05.2017 - Current
- Market 5 residential properties through online listings and social media platforms.
- Conduct property tours, showcasing features to potential tenants.
- Negotiated lease agreements with tenants effectively.
- Develop strong relationships with tenants to facilitate successful leasing transactions.
- Provide excellent customer service support by responding to tenant inquiries, providing timely responses, and resolving concerns.
- Coordinate property maintenance requests, liaising with service providers as needed.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Maintain accurate records of leases, renewals, and tenant communications efficiently.
- Collect security deposits, rent payments, and fees as required by law.
Executive Assistant
Ebags.com
Greenwood Village, CO
05.2005 - 05.2008
- Organized, scheduled, and managed complex calendar of appointments, meetings, and travel arrangements for CEO.
- Opened, read and replied to e-mails, letters and correspondence on behalf of CEO.
- Greeted visitors warmly upon arrival at the office premises.
IT Program Manager
US West Communications
Denver, CO
03.1995 - 04.2001
- Led cross-functional teams to deliver a $7M enterprise-wide IT program initiatives on schedule.
- Twice awarded the President’s Club
Education
Graduate Certificate - IT Project Management
University of Denver
04-1996
Skills
- Professional and courteous
- Customer service
- Empathetic and patient
- Active listening
- Strong written and verbal/nonverbal communication
- Conflict resolution
- Meticulous attention to detail and multi-tasking
- Record keeping and follow-up skills
- Telephone and email etiquette
- Judgment and decision making
- Adaptability
- Microsoft Office (Word, Excel, PowerPoint, Project)
- Local knowledge of Denver and Colorado
Languages
German
Professional
Timeline
Real Estate Leasing Agent /Senior Property Manager
Mueller Partners
05.2017 - Current
Executive Assistant
Ebags.com
05.2005 - 05.2008
IT Program Manager
US West Communications
03.1995 - 04.2001
Graduate Certificate - IT Project Management
University of Denver
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