Connie Olivas
Lubbock,TX
Summary
Deliver world class customer service and build customer satisfaction. Provide effective and timely resolution of a range of customer inquiries. Complete ongoing training to stay abreast of product,service and policy changes. Handled a high influx of inbound calls within a dynamic call center environment. Accepted assignments with an open, cooperative,positive and team oriented attitude.
Overview
22
22
years of professional experience
Work History
Manager
La Picosita
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cust Serv&Problem Res Rep II
Convergys
08.2001 - 08.2010
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
GED -
Merced Adult School
Merced, CA02.2007
Skills
- Performance Management
- Business Development
- Financial Management
- Strategic Planning
- Customer Complaint Resolution
- Incoming Call Management
Timeline
Manager
La Picosita
01.2010 - Current
Cust Serv&Problem Res Rep II
Convergys
08.2001 - 08.2010
GED -
Merced Adult School
Similar Profiles
Rosio CalvoRosio Calvo
Office Cleaner at La Mas PicositaOffice Cleaner at La Mas Picosita
Allyson BoehmAllyson Boehm
Assistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La LaAssistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La La
Isabelle LOUISIsabelle LOUIS
Chargée de mission FEAMPA at Ministère de la Transition écologique, de la Biodiversité, de la Forêt, de la Mer et de la PêcheChargée de mission FEAMPA at Ministère de la Transition écologique, de la Biodiversité, de la Forêt, de la Mer et de la Pêche
Daquandra Simmons-ButlerDaquandra Simmons-Butler
Universal Banker at First Bank & TrustUniversal Banker at First Bank & Trust
Nicole AlexanderNicole Alexander
Pizza Cook at Teddy Jack's Hub City GrillPizza Cook at Teddy Jack's Hub City Grill